Cluster Manager

Objective

To lead team of ASM,TSM and RM's and to develop and manage the Agency POS Channel in the assigned geography.

Responsibilities

1.Agency Channel /POS Development

• Help employee for Sourcing/servicing POS Agents as per the agreed mix and policy.

• Agency Channel/POS Development for the assigned location.

• Coordinating with Operations team for pre licensing, training, and licensing.

• Conduct induction training and coordinate with sales training team for product and ongoing trainings for the respective POS.

• Maintaining the agreed mix of new and existing agents /POS.

• Develop and execute strategies to reach out to various market segments.

2. Agency Channel /POS Management

• Monitoring Agent performance on the common variables of segment way to the market -Renewal/Fresh database, funnel, and closures.

• Maintaining the high active percentage of POS.

• Controlling Attrition of POS Agents.

• Ensuring high productivity of team and POS and manage the right level of channel engagement with the POS.

3. Channel Servicing

• Reconciliation of partner accounts and coordination with all the departments for same

4. Profitability

• Work on various market dynamics and provide feedback for the improvement in the internal organisation to cope up with the same.

• Management of loss ratios.

5. Compliance & Hygiene

• To ensure compliance with the external bodies and other authorities.

• Ensure internal