Cluster Manager

JOB TITLE REPORTS TO Cluster Manager Zonal Manager JOB ROLE Key functions will be: • Interact regularly with Branch Managers/Branch Sales Managers/ Sales Staff to set targets & achieve required sales. • Recruitment, Handling and grooming of the Branch Manager in presentation & selling skills. • Make joint calls with sales team, if required. • Training for competence development of Branch Managers /Branch Sales Managers. • Provide inputs to develop marketing strategies and marketing support to Sales Staff. • Work closely with the Regional /Zonal Manager for developing sales strategies • Driving Sales Processes • Ensure the flow of accurate and complete information for customer proposals • Ensure processes within the steps-of-sale” are managed effectively and efficiently • Provide market intelligence in term of business, product & proposal. • Demonstrate consistency and maturity in sales forecasting processes KEY RESPONSIBILITIES • Ensure all reports are consistent in quality: accurate, complete and on time • Achievement of targets: penetration and cross sell. • To lead the team to meet the business targets of revenue and profitability of the branches under cluster. • Monitoring performance of Branches in terms of key drivers i.e. • Contributed Value.Volumes / Profitability / Expenses / Losses • Employee Retention • Employee Productivity • Customer experience • Manage TAT’s on credit & processing • Minimize pre and post disbursal discrepancies SKILLS / COMPETENCIES REQUIRED • 8 - 10 Years experience, with atleast 5 years in Retail Assets • Ability to plan & execute • Strong inter-personal skills and leadership ability, • Ability to create professional work culture that encourages enthusiasm and team spirit • Understanding of credit & operations • Ability to manage sales and implement change by taking complete ownershi