Cluster Manager

Key Responsibilities:

• P&L Ownership:

  Drive and manage full Profit & Loss responsibility across the assigned cluster of hospitals.

• Branch Operations:

  Supervise and support daily operations of hospitals within the cluster, ensuring standard operating procedures (SOPs) are followed.

• Revenue Growth:

  Drive top-line revenue and achieve 100% EBITDA targets; implement plans to increase OPD footfall and maximize service utilization.

• Market Intelligence:

  Stay abreast of local healthcare trends, competitors, and patient needs; use this insight to shape business strategy and offerings.

• Relationship Management:

  Build and maintain strong relationships with doctors, consultants, and medical teams to ensure alignment with organizational goals.

• Team Management:

  Lead, motivate, and retain hospital staff; ensure talent development, employee engagement, and performance management.

• Problem Solving:

  Analyze operational challenges; provide timely, effective solutions to improve efficiencies and resolve issues.

• Customer Experience:

  Monitor and enhance the Customer Satisfaction Index (CSI); ensure high-quality patient care and service excellence.

• Staff Retention:

  Implement employee engagement programs to minimize attrition and promote a positive work culture.

• Profitability & Cost Control:

  Identify areas to optimize cost structures while improving service delivery.

• Expansion & Projects:

  Contribute to new hospital setup, expansion plans, renovation projects, and infrastructure maintenance.

• Hospital Administration:

  Oversee end-to-end hospital admin functions including vendor management, housekeeping, security, and facility upkeep.

• Legal Compliance:

  Ensure adherence to hospital legal regulations and statutory requirements across all units in the cluster.

Preferred candidate profile

Requirements:

• Education:

  Graduate/Postgraduate in Hospital Administration, Business Management, or related field.

• Experience:

  Minimum 1015 years of hospital/retail operations experience with at least 5 years in a multi-unit leadership role.

• Skills:

• Strong financial acumen (P&L, budgeting, revenue forecasting)
• Excellent interpersonal and team management skills
• Proficiency in problem-solving and decision-making
• Strong communication and leadership presence
• Willingness to travel extensively across districts