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Cluster Head - Tele Monthly

Cluster Head - Tele Monthly

IndiaMART

3 - 8 years

5 - 10 Lacs

noida

Posted:Just now| Platform:

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Skills Required

manager client servicing client satisfaction cluster head client retention client servicing focus team development b2b sales revenue maximization revenue generation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Cluster Head - Tele Monthly

As a Cluster Servicing Manager, you will be responsible for overseeing and nurturing a team of 50-60 direct and indirect members, while also taking ownership of revenue generation from a substantial customer base. Your primary focus will be on fostering a best-in-class client servicing environment, driving revenue growth, and ensuring the team operates at optimal efficiency.

Experience Range:

3 - 8 years

Educational Qualifications:

Any graduation,andMBA/PGDM

Job Responsibilities:

Client Experience:
Lead the servicing cluster to deliver an exceptional client service experience, ensuring every interaction leaves a lasting impression.
Revenue Ownership:
Take charge of the Profit Loss (PL) for the entire cluster, identifying opportunities for revenue maximization and executing strategies to increase upsells.
Team Development:
Build and nurture highly motivated teams, fostering an environment of growth and excellence.
Feedback Gathering:
Engage in in-depth client interactions to gather insights into processes and products, providing valuable feedback to internal stakeholders.
Innovative Solutions:
Utilize data-driven insights to design and implement innovative servicing solutions, enhancing efficiency and client satisfaction.

Skills Required:

Sales,Client servicing,Team Handling,Client Retention,B2B Sales

Candidate Attributes:

Team Leadership:
Demonstrated ability to effectively manage and develop large teams, fostering a culture of collaboration and excellence.
Decision-making:
Capacity for quick and impactful decision-making, ensuring timely resolutions to complex challenges.
Communication:
Strong communication and motivation skills, capable of inspiring teams and aligning them towards common goals.
Multitasking:
Proficiency in multitasking and prioritizing tasks, maintaining focus on both strategic objectives and day-to-day operations.

Job Code: KL-TW9GLL4R

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Cluster Head - Tele Monthly