Cluster Head, Electric bus operations

Cluster Head – Mobility

• Leadership of multiple depots within a cluster (city/zone) and coordination of depot managers’ activities. ​
• Responsible for city-wide bus operations, P&L of the City, fleet management, fleet Maintenance and KPI performance metrics. ​
• Overseeing scheduling, staff deployment, on-ground issue escalation, and customer grievances. ​
• Take full ownership of the entire cluster and ensure 100% alignment to customer requirements
• Delivery on KPIs related to KM run, On Time Dispatch, Bus Uptime & aesthetics, Safety, regulatory compliance, and cost targets. ​
• Maintaining vendor relations, handling large blue-collar teams, and day-to-day operational troubleshooting. ​
• Kannada proficiency is mandatory. ​
• Experience: 2-6 years in transport/mobility/logistics, with 1-2 years domain experience preferred.
• Renumeration: 12-15L PA

Key Result Areas

• Operational oversight:

   Managing a group of routes or a designated cluster of electric buses to ensure smooth and efficient service delivery.

• Scheduling and planning:

   Developing and optimizing daily, weekly, and monthly schedules for routes, drivers, and vehicle deployment, which is particularly complex for electric buses due to charging needs.

• Performance monitoring:

   Tracking key performance indicators (KPIs), such as on-time performance, punctuality, and adherence to schedules. This also includes monitoring data related to battery charge, range, and charging infrastructure usage.

• Driver and staff management:

   Supervising a team of drivers and other staff, handling issues like attendance, training, and performance management.

• Maintenance and charging coordination:

   Working with maintenance teams to ensure buses are serviced regularly and coordinating charging schedules to ensure vehicles are ready for service and the charging infrastructure is utilized effectively.

• Contract and SLA management:

   Ensuring that operations comply with service level agreements (SLAs) with the transport authority and managing relationships with various stakeholders.

• Problem-solving:

   Addressing issues that arise, such as vehicle breakdowns, software glitches, or route disruptions, and implementing solutions to minimize impact on service.

• Data analysis:

   Using data analytics to make informed decisions about service improvements, resource allocation, and future planning.