Cluster Head - Bangalore

Job Description

Role Overview The Cluster Head represents Aldun across partner hospitals and manages a team of executives across 10-15 hospitals. The role focuses on driving growth, ensuring operational excellence, and delivering business goals. Additionally, the Cluster Head strengthens Alduns brand in the region by delivering impactful results. Key Responsibilities: 1. Business Ownership: Own P&L and drive business goals for the cluster. Ensure consistent revenue growth and maintain a healthy contribution margin . Drive deeper penetration of Alduns products at hospitals. 2. Customer Success: Serve as the primary contact for hospital stakeholders, building strong relationships. Maintain high NPS from hospital partners. Drive timely escalation resolution with minimized TAT . Strengthen Alduns brand by delivering impactful results at hospitals. 3. Operational Excellence: Oversee smooth product delivery and ensure process and SOP compliance . Lead change management initiatives within teams and with partners. Continuously monitor performance against business targets. 4. Team Leadership: Build and lead a cohesive, high-performing team. Develop team members, improving performance and morale. Proactively manage staffing and hiring to meet business demands. KPIs for Success: Revenue Growth , Customer NPS , TAT for Escalations , Contribution Margin , and Brand Impact . Ideal Candidate: Proven experience leading large teams across multiple locations. Strong P&L management and stakeholder relationship skills. Experience in operations and process adherence. Capable of managing performance metrics and driving business outcomes. Open to work 6 days a week Excellent leadership, communication, and problem-solving skills. Qualifications: 5+ years of experience in operations or team management roles. Experience in healthcare, retail, or FMCG sectors. Ability to manage a geographically dispersed team.