Key Accounts Manager

Job Description

Role Overview We are looking for an experienced and relationship-focused Key Accounts Manager to manage strategic hospital accounts across the region. In this role, you will be responsible for owning and nurturing client relationships, ensuring service delivery, and driving engagement across key stakeholders including CXOs, CFOs, Directors and Operations Heads within hospital groups. Key Responsibilities Manage a portfolio of high-value hospital accounts across India and serve as their primary relationship owner Build and maintain deep relationships with key stakeholders including CXOs, CFOs, finance controllers and operations heads Ensure strong account health through proactive engagement, issue resolution and tailored support Understand each hospitals revenue cycle needs and align Care.fis offerings to improve their financial operations Track and analyze key metrics such as claim volume, cash flow performance, TAT, and utilization trends Act as an internal advocate for your accountsworking cross-functionally with collections, underwriting, product, and ops to meet client expectations Conduct regular business reviews and strategic check-ins with hospital leadership to demonstrate value and identify growth opportunities Drive account renewals, retention, and expansion (where applicable) in collaboration with the Growth and Finance teams Maintain clear documentation, communication logs, and progress reports for each account What We're Looking For 3–6 years of experience in account management, enterprise client servicing or customer success—preferably in healthcare, SaaS, or B2B fintech Proven ability to build and manage relationships with CXO-level stakeholders Excellent communication, stakeholder management, and negotiation skills Analytical thinking with the ability to dive into numbers and metrics to assess account health High accountability and ownership with a problem-solving mindset Willingness to travel across the North region for on-site meetings and reviews Bachelor's degree required; MBA or healthcare domain experience is a strong plus