Key Accounts Manager

Key Responsibilities

• Liaise with the customer and operations to ensure delivery schedules are updated and planned
• Receive information of the delivery schedules from the customer and plan delivery routes accordingly
• Ensure delivery of goods on time as per defined SLAs with the warehouse and consignee
• Supervise and coordinate the receipt and unloading of goods, ensuring adherence to standard operating procedures
• Prepare monthly and annual budget for all assigned accounts
• Coordinate business reviews with customers and superiors
• Develop strong relationships with customers and execute a roll-out plan for all new, large, and local major accounts
• Manage contract renewal and updates
• Support sales team for business development during presentations and closing processes for new accounts
• Manage overall customer relationship, dealing with customer top management (logistics, dispatch, sales, finance, promoters)
• Coordinate interaction with regional and local offices of customers
• Facilitate information flow between major accounts and the company
• Establish and conduct monthly/quarterly reviews for each assigned strategic account
• Develop strategic plans for key clients, including analyzing profit/loss and evaluating competition of major client accounts
• Monitor customer service issues; ensure client questions/problems are quickly and completely resolved, utilizing available resources and delegating to support personnel when necessary
• Maintain a thorough, up-to-date record of major client and prospect database