Cloud Operations Team Leader

Job Description

Summary of Role V-Key is one of the world’s leading deep-tech companies in mobile cyber-security. Our patented technology V-OS has been deployed by top banks, mobile payment providers, and governments to secure software solutions and protect more than 100 million users globally. We are rapidly expanding into new markets and new customer segments. Apart from securing digital transactions for everyone, we are also enabling new generation technology by providing the cyber-security infrastructure for banking, government and smart homes, among many others. At V-Key, we are building towards a future where technology users can enjoy unprecedented security and convenience. We are looking for a Cloud Operations Leader, as part of the Customer Success and support team to lead a team of Cloud Operations Engineer based in India on day-to-day operations, service level engagement and client engagement. Responsibilities Provide leadership for delivery of 24/7 service operations and KPI compliance Develop, implement and maintain processes to document day to day support activities/checklist, dashboard of work and communication of timelines and issues Lead the Cloud Operation Engineers in the team to respond and successfully close incidents through conduct problem determination, and work with various internal teams to resolve issues on a timely basis to meet SLA Develop/review scripts for running tasks automatically using different scripting languages Monitor/build/customize the dashboard using different monitoring tools Effectively manage emergent situations, and resolve or escalate incidents in accordance with an SLA Plan/participate in patching, mass upgrades and other planned maintenance activities for both infrastructure level (required) and application level (preferred) Provide lead for system administration duties for cloud-based server infrastructure Develop and implement performance tuning steps for application, system, and network configurations Establish metrics, key performance indicators, and service level agreements to continually improve the performance of IT cloud operations Ensure overall service stability and sustainability Experience and Expertise Need to have areas Bachelor’s Degree in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines or relevant work experience. Minimum 1 year of team lead role experience Minimum 3 years of working experience (with hand-on skills) with cloud infrastructure and services, and resources administration (i.e. AWS, Azure) Minimum 3 year of working experience of docker deployment, orchestration services (i.e. Kubernetes) and Linux Operating System (Ubuntu, CentOS) Minimum 2 years of working experience with MySQL DB Have working experience of monitoring tools (i.e. Grafana, Data Dog, Cloud Log Analytics) Ability to write/review scripting languages such as: python, bash shell, and SQL Nice to have areas Good understanding of the interdependent relationship between cloud infrastructure, information security and cloud applications/services they enable as well as the criticality of maintaining strong connections between the respective teams within IT Experience in managing cloud production environment and implement preventative actions/measures to avoid business impacting incidents ITIL V3 Intermediate Certifications or relevant cloud ops certification preferred Soft Skills Need to have areas Excellent problem detection and determination skills in multiple functional cloud infrastructure and application on cloud environment Proven experience creating, championing and maintaining processes, procedures and policies A strong self-starter and able to work with minimal supervision Ability to work in a dynamic, fast moving and growing environment Nice to have areas Critical thinker and problem-solving skills Team player with great interpersonal and communication skills Strong customer service orientation and an inherent sense of urgency and attention to details for resolving issues, ideally with direct exposure to troubleshooting technical issues. Willing to work beyond business hours as and when required (Overtime benefit will be provided). Show more Show less