Client Support Executive

As a Client Support Executive at ProntoSys located in Thane, you will be responsible for delivering exceptional customer service and technical support to ensure customer satisfaction. You will engage with clients through various channels such as phone, email, and chat to address inquiries and resolve issues efficiently. Your role will involve account management tasks like setup, billing, and service inquiries, along with collecting and analyzing client feedback to identify areas for improvement. Key Responsibilities: - Respond promptly to client inquiries via phone, email, and chat. - Troubleshoot and resolve client issues efficiently, escalating when necessary. - Assist clients with account management, including setup, billing, and service inquiries. - Collect and analyze client feedback to identify trends and areas for improvement. - Maintain accurate records of customer interactions and transactions in our CRM system. - Collaborate with cross-functional teams to enhance product offerings and customer satisfaction. - Educate clients about our products and services, ensuring they maximize their value. To excel in this role, you should possess a Bachelor's degree or equivalent experience, along with a minimum of 1 year of experience in customer support or a related field. Strong communication skills, both verbal and written, are essential, along with proven problem-solving abilities and a customer-centric approach. Familiarity with CRM software and basic technical knowledge of our solutions would be beneficial. You should also demonstrate the ability to work well under pressure and manage multiple priorities effectively. Join ProntoSys to be part of a global Digital Marketing Company that specializes in a comprehensive range of digital marketing services, driving results and helping brands reach their maximum potential in the digital era.,