Posted:7 hours ago|
Platform:
Work from Office
Full Time
Responsible for Account Management, Generation of planned Service Revenue and additional Product Sales Revenues from existing customers.
Act as a single point of contact within the company (Account Management) for all existing customers, making sure that all customer related matters are addressed promptly.
Deliver exceptional customer service and client handling via phone, email, and other communication platforms
Timely preparation & execution of Service Contracts and AMCs (new and renewal)
Prepare and submit Product/Service Quotations to existing customers proactively, follow up for timely receipt of PO/Order Confirmations.
Maintain an active and cordial relationship with clients
Handle customer queries, feedback, complaints, and follow-ups with professionalism, strong customer orientation and empathy
Maintain and update client records in CRM systems and internal databases
Maintain service documentation system
Ensure smooth onboarding and communication with new and existing clients
Ensure all customer communication is well-documented and accurately updated in CRM.
Timely renewal of Supplier Registration with customers.
2-3 years of experience in sales, customer service, client support, or coordination roles
Strong verbal and written communication skills in English
Proven experience in documentation tasks such as preparing AMCs, contracts, and quotations
Excellent organizational and multitasking abilities
Customer-focused mindset with problem-solving skills
Proficient in MS Office (Word, Excel) and basic CRM tools
Bachelor's degree or higher preferred
Ignitefirst Solutions
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