Posted:7 hours ago|
Platform:
Work from Office
Full Time
Monitor field service activities continuously to ensure that every service is carried out by each field service technicians meeting the Standard Operating Procedures and Quality Standards.
Carry out continuous and systematic quality assurance of field service operations and customer service operations.
Create, improve and implement SOPs for system installations and services of systems and equipment.
Evaluate quality of new & existing products/systems and ensure that any quality issues (specific and generic) are sorted out by liaising with suppliers and field technical team.
Prepare service plan and schedules for all systems/equipment installed in field (MIF)
- Monitor response times, actual service performance against SLAs.
- Ensure accuracy in documentation and standard operating procedures- Assist with diagnostics, troubleshooting, and resolution of system issues (electrical/mechanical)- Maintain service records and prepare reports for internal use- Prepare corrective actions and ensure execution for field problems.Identify quality
- Degree in Engineering- Freshers and recent graduates with strong academic records are welcome to apply- Good understanding of basic engineering concepts and technical troubleshooting- Strong communication and interpersonal skills- Excellent attention to detail and organizational abilities- Ability to work independently and collaboratively- Willingness to learn and grow with a rapidly expanding organization
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