Client Success Specialist

As a Client Success Specialist, you will play a crucial role in building and maintaining strong relationships with our US clients. Your primary responsibility will be to serve as the main point of contact for client inquiries, proactively address their needs, and ensure timely delivery of services. In addition, you will collaborate with internal teams such as Customer Support and Product Development to enhance the overall Customer Experience. Your key responsibilities will include: - Cultivating long-term relationships with clients to drive organic growth and achieve company objectives - Gaining a deep understanding of client needs and proposing tailored solutions to meet their goals - Handling client issues, anticipating changes, and facilitating effective communication between clients and internal departments - Working closely with the sales team to identify upselling and cross-selling opportunities - Managing client budgets and preparing regular reports on account status - Collaborating with sales to identify and capitalize on growth opportunities within client groups - Providing support for challenging client requests and escalations To excel in this role, you should possess: - 2 to 4 years of experience in Enterprise Sales, Key Account Management, or Customer Success - Strong verbal and written communication skills - Familiarity with US shifts and clients is preferred - Proficiency in conducting client health checks and analyzing data - Ability to handle multiple projects simultaneously with attention to detail - Problem-solving and analytical skills, goal-oriented mindset, and self-motivation - Excellent interpersonal, networking, and negotiation skills - Proficiency in CRM software like Salesforce, Zoho CRM, HubSpot, or similar tools - Demonstrated success in delivering client solutions and advocating for client needs This role may require flexibility in working shifts, including India, US, or UK timings. If you are a dynamic, results-driven professional who thrives in a client-centric environment, we invite you to join our team as a Client Success Specialist.,