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Zones Corporate Solutions
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Client Success Manager 2

Client Success Manager 2

Zones Corporate Solutions

4 - 14 years

6 - 12 Lacs

noida

Posted:1 day ago| Platform:

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Skills Required

supply chain staffing healthcare account management customer service microsoft adobe continuous improvement cisco operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

The CSM-II is a client-facing role responsible for the overall health and operational success of assigned
accounts. This includes managing day-to-day client interactions, ensuring service excellence, and driving
operational efficiency across multiple functions.

What you ll do as the Client Success Manager - II

Account Management: Own daily client communications, meetings, and relationship health, ensuring
consistent service delivery and satisfaction.

Pricing Catalog Management: Partner with OEMs and Pricing Desk to maintain accurate pricing and
manage client-specific catalogs across platforms like Ariba and Coupa.

Inventory Management: Oversee run-rate inventory, stock standards, and aging control in collaboration
with Demand Planning and Sales.

Returns Management: Manage the full return lifecycle, promoting Customer-Owned Product (COP)
returns where applicable to streamline processes.
Escalation Handling: Act as the first point of contact for client escalations, ensuring resolution through
documented plans and cross-functional coordination.
Task Email Management: Track tasks via ZonesAssist and maintain timely, professional
communication; log issues per SOP.

Back-up Account Management: Provide seamless coverage during AM absences, maintaining service
continuity.
Documentation: Maintain up-to-date SOPs and client-specific documentation for supported accounts.

Client Enablement: Drive adoption of Zones digital platforms and support operational reviews to enhance client experience.

Pool Coverage Responsibilities (Healthcare, Mid-Market, Public Sector):

Order Fulfillment: Create accurate quotes/orders, meet SLAs, and proactively communicate order status.

Relationship Building: Foster strong client relationships through daily engagement and transparent updates.

Customer Service: Deliver 5-star service by addressing operational needs and providing timely reporting.

Sourcing: Manage sourcing, pricing, off-catalog requests, and inventory allocations.

Open Orders Management: Monitor and expedite open orders, resolve delays, and manage EOL scenarios.

Compliance: Ensure adherence to Zones and client policies through accurate documentation and process improvements.

Additional Focus Areas: Proactively engage clients, collaborate cross-functionally, and drive continuous improvement in service delivery.

What you will bring to the team:
Exposure Medium to large scale projects

Experience Minimum 5 years

Education Graduation in any discipline

Zones offers a comprehensive Benefits package.

While we re committed to providing top-tier solutions, we re just as committed to supporting our own
teams. We offer a competitive compensation package where our team members are rewarded based on
their performance and recognized for the value, they bring into our business. Our team members enjoy a
variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal
Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life.

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Zones Corporate Solutions

Information Technology

Auburn

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Client Success Manager 2