Client Success Executive

Who We Are:

The Optimise Media Group is a global performance advertising company, with over 10 international offices with operations across 5 continents including UK, SEA, Australia, India, and MEA.

We work with an enviable client portfolio including many of the biggest global brand names. We deliver successful performance marketing campaigns for clients through unparalleled expertise, market-leading service, substantial acquisition volumes, and our unique technology.

We are award-winning across the globe and Optimise is recognized as a premium network delivering quality sales, service, and insights to advertisers.

Optimise Talents come from all walks of life. We hire great people from various backgrounds, not just because it’s the right thing to do, but because it strengthens our family.

About the Job:

We are looking for a neat and ready-to-work Client Success Executive to join our team in Trivandrum, Kerala. This is a job where you work full-time, in our office. This is a great first job for a new graduate or someone just starting out in the fast world of online marketing and helping clients. In this important helping job, you will work closely with our experienced Client Success Managers. You will help them do daily tasks, manage client accounts, and make sure their advertising works well.

We Need People Who Learn Fast and Help the Team:

quickly learn the basic skills

Your Daily Tasks:

• Setting Up Accounts:

  Get client papers ready and help managers set up client accounts, following our steps and checklists exactly.

• Checking Campaigns:

  Look at active online campaigns every day to make sure the tracking is set up right. Quickly tell the team if you see simple mistakes or if the ad performance looks suddenly wrong.

• Sorting Data:

  Use company tools to sort and track important numbers (like KPIs). Help organize this data to show the team what the numbers mean for the client's business.

• Making Reports and Helping Communicate:

  Create the regular weekly and monthly reports using our templates. Help write quick updates and summaries for the team and for clients.

• Helping Clients:

  Be the person clients can trust for basic questions. Make sure client requests are written down and fixed or passed up to a manager quickly.

• Learning New Things:

  Go find out about new features on platforms and important news in online marketing yourself. Share the helpful things you learn with your team.

• Paperwork and Files:

  Keep all client files neat and make sure the information in our company systems is correct.

What You Need to Have:

• 0 to 1 year of work experience. This job is perfect for new university graduates or people new to the online advertising world.
• A strong interest in starting a career in online marketing or client help.
• You should know basic online marketing words and ideas but being willing to learn everything is most important.
• Good speaking and writing skills; you must be able to share information clearly.
• You must care about your work, be very careful with details, and want to learn analytical tools and marketing methods fast.
• Good at using MS Excel/Google Sheets (basic formulas and data sorting) and MS PowerPoint/Google Slides for simple presentations.
• Able to handle many tasks well and enjoy working with a team in a busy place.
• A bachelor’s degree in marketing, Communications, or Business is preferred.
• You must work full-time in our office in Trivandrum, Kerala.