Client Servicing Manager

The Client Servicing Manager will serve as the bridge between clients and the agency, ensuring seamless communication, timely execution, and measurable impact of campaigns. The role requires strong relationship management, problem-solving, and the ability to translate client requirements into actionable strategies.

What He / She will do:

• Act as the primary point of contact for assigned clients across social media and digital marketing mandates.
• Understand client goals, brand tonality, and target audience to ensure campaigns align with business objectives.
• Collaborate with internal teams (creative, strategy, performance, design) to ensure timely deliverables.
• Monitor campaign performance and proactively share updates, insights, and recommendations with clients.
• Anticipate client needs, address challenges, and build long-term trust-based relationships.
• Prepare and present monthly/quarterly reports and reviews to clients.
• Ensure retention of clients by delivering consistent value and identifying upsell/cross-sell opportunities.
• Escalate challenges to the CS Head with solutions-oriented thinking.

What He / She will learn:

• Best practices in

  client relationship management

  within the digital marketing space.
• End-to-end exposure to

  social media management, performance marketing, and content strategies

  .
• Skills in

  data interpretation, reporting, and analytics

  for decision-making.
• Client servicing finesse – how to manage expectations, negotiate, and handle crisis situations.
• Growth mindset through performance-driven career progression in account management.

Essentials:

• Strong communication (written & verbal) and presentation skills in English.
• Ability to multi-task and manage multiple clients/projects simultaneously.
• Understanding of digital marketing platforms (Meta, Google Ads, LinkedIn, etc.) and social media trends.
• Proficiency in MS Office / Google Suite for reporting and coordination.
• Positive attitude, problem-solving mindset, and team collaboration.
• Client-first orientation with an eye for detail and quality.