Client Servicing Executive

Job Description

As a Client Servicing Executive, your role is to make sure everything runs smoothly\u2014from the time a client signs up with LIVXS to the final delivery of their photos, films, and memories. Youll handle event planning flows, vendor coordination, shoot scheduling, and most importantly, be the main point of contact for clients. Youll work under the Client Servicing Manager and help manage both Events and Films Projects at a detail level. If youre good at planning, love weddings and creativity, and are someone who takes ownership of things\u2014this is your space. Key Responsibilities 1. Project Handling * Handle day-to-day updates, bookings, and timelines for assigned events and film projects. * Coordinate with the internal team (production, editing, albums) to make sure everythings on track. * Create and update zoho projects or project sheets for each client. * Attend key meetings and follow through on every task till completion. 2. Client Servicing * Be the point person for clients for updates, schedules, and reminders. * Share timelines, upcoming deliverables, and keep communication clear and timely. * Follow up for feedback on albums, videos, and selections\u2014make sure clients feel heard and helped. * Keep things warm but professional\u2014clients should always feel theyre in good hands. 3. Vendor Sourcing & Managing LIVXS Panel * Maintain and update the vendor database (makeup artists, decorators, logistics, etc.). * Help source and lock vendors when clients ask for suggestions or planning help. * Ensure all recommended vendors meet the LIVXS quality and reliability benchmark. * Share feedback to the team post-event on vendor performance (what worked, what didnt). 4. Creating Timelines & Event Flow * Prepare detailed day-wise flow charts for events\u2014function timings, shoot plans, travel buffers. * Coordinate with the planner or create your own client-ready itinerary. * Share shoot schedule with the creative/production team in advance. * Ensure buffer time is built in, and the team knows exactly where to be, when. 5. Coordinating with Post-Production * Track every clients post-production pipeline: teaser, trailer, highlights, albums. * Push timelines internally and follow up with editors/designers as needed. * Update the client regularly and send previews for feedback when ready. Requirements Key Skills Required * Strong communication\u2014polite, clear, and calm under pressure * Basic tools: Google Sheets, WhatsApp Web, zoho projects, and Zoho People/CRM * Attention to detail\u2014small misses in this role can lead to big gaps. * Good multitasking and timeline tracking Positive attitude\u2014solution-focused, not excuse-focused Qualifications Preferred * 1\u20133 years in client coordination, event planning, or film project assistance * Graduate in Mass Comm, Event Management, or Hospitality preferred * Must be Gurgaon-based or willing to relocate * Wedding or media industry experience is a bonus