Posted:10 hours ago|
Platform:
Work from Office
Full Time
What youll tackle Serve as the main point of contact for client inquiries, requests, and issue resolution. Develop and maintain strong, long-lasting relationships with new and existing clients. Understand client needs and business objectives to effectively manage expectations and deliverables. Onboard new clients, providing them with comprehensive information about our products and services. Coordinate with internal teams (e.g., technical support, sales, product development) to ensure client requirements are addressed promptly and effectively. Proactively communicate updates, new features, and relevant information to clients. Gather client feedback and insights to share with internal teams for product and service improvement. Monitor client satisfaction and implement strategies to enhance their experience and retention. Assist in preparing client reports, presentations, and meeting materials. Identify opportunities for upselling or cross-selling GrowthClubs automation solutions. Nice-to-have Familiarity with automation, AI, or SaaS products. Experience in handling escalations and managing challenging client situations. Basic understanding of marketing and business workflows. Experience in creating and delivering client presentations.
Growthclub, Inc.
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