Client Servicing Executive

Job Description

Job_Description":" Role Overview: As a Client Servicing Executive, your role is to make sure everything runs smoothlyfrom the time a client signs up with LIVXS to the final delivery of their photos, films, and memories. Youll handle event planning flows, vendor coordination, shoot scheduling, and most importantly, be the main point of contact for clients. Youll work under the Client Servicing Manager and help manage both Events and Films Projects at a detail level. If youre good at planning, love weddings and creativity, and are someone who takes ownership of thingsthis is your space. Key Responsibilities 1. Project Handling Handle day-to-day updates, bookings, and timelines for assigned events and film projects. Coordinate with the internal team (production, editing, albums) to make sure everythingon track. Create and update zoho projects or project sheets for each client. Attend key meetings and follow through on every task till completion. 2. Client Servicing Be the point person for clients for updates, schedules, and reminders. Share timelines, upcoming deliverables, and keep communication clear and timely. Follow up for feedback on albums, videos, and selectionsmake sure clients feel heard and helped. Keep things warm but professionalclients should always feel theyre in good hands. 3. Vendor Sourcing & Managing LIVXS Panel Maintain and update the vendor database (makeup artists, decorators, logistics, etc.). Help source and lock vendors when clients ask for suggestions or planning help. Ensure all recommended vendors meet the LIVXS quality and reliability benchmark. Share feedback to the team post-event on vendor performance (what worked, what didnt). 4. Creating Timelines & Event Flow Prepare detailed day-wise flow charts for eventsfunction timings, shoot plans, travel buffers. Coordinate with the planner or create your own client-ready itinerary. Share shoot schedule with the creative/production team in advance. Ensure buffer time is built in, and the team knows exactly where to be, when. 5. Coordinating with Post-Production Track every clientpost-production pipeline: teaser, trailer, highlights, albums. Push timelines internally and follow up with editors/designers as needed. Update the client regularly and send previews for feedback when ready. Requirements Key Skills Required Strong communicationpolite, clear, and calm under pressure Basic tools: Google Sheets, WhatsApp Web, zoho projects, and Zoho People/CRM Attention to detailsmall misses in this role can lead to big gaps. Good multitasking and timeline tracking Positive attitudesolution-focused, not excuse-focused Qualifications Preferred 13 years in client coordination, event planning, or film project assistance Graduate in Mass Comm, Event Management, or Hospitality preferred Must be Gurgaon-based or willing to relocate Wedding or media industry experience is a bonus ","