Client Services Representative

Company Description

OBM Events & Marketing is a premier event management company based in Chandigarh, with over a decade of experience crafting memorable events across North India. Serving regions like Jammu & Kashmir, Haryana, Punjab, Himachal Pradesh, and Uttarakhand, OBM specializes in organizing corporate events, personal celebrations, brand activations, and sports events. The company is known for its creative solutions, meticulous planning, and client-first approach, ensuring every event is tailored to meet clients' goals. With a proven track record of delivering successful and impactful events, OBM continues to earn the trust of leading brands and organizations.

Role Description

This is a full-time, on-site role located in Chandigarh for a Client Services Representative. Responsibilities include assisting clients with inquiries, providing excellent customer service, ensuring client satisfaction, and supporting communication between clients and internal teams. The role also involves managing client accounts, addressing feedback, and fostering strong client relationships throughout the event planning process.

Qualifications

• Strong Client Services and Customer Service skills to assist clients in meeting their needs effectively
• Excellent Communication skills to handle client interactions and ensure clarity in correspondence
• Focus on Customer Satisfaction to build lasting relationships and maintain high levels of client trust
• Basic understanding of Finance to manage client accounts and ensure clarity in invoicing and budget handling
• Proactive problem-solving abilities, attention to detail, and strong organizational skills
• Bachelor's degree in Business, Marketing, or a related field is preferred
• Prior experience in a customer-facing or client relations role is advantageous
• Adaptability to work in a dynamic, fast-paced environment, ensuring seamless event support