Client Services Manager

Job Title: Client Servicing Manager / Senior Executive – Client Servicing

Location: [Badi Industrial Area, Delhi, 110042]
Department: Client Servicing
Reports To: Account Director / Client Servicing Lead
Experience Required: 2–5 years

Job Summary:

We are looking for a proactive and client-focused Client Servicing Manager with 2–5 years of experience in managing client relationships, coordinating projects, and ensuring smooth delivery of services. The ideal candidate will be the bridge between clients and internal teams, ensuring client satisfaction, timely execution, and growth of accounts.

Key Responsibilities:

• Act as the point of contact for assigned clients and manage day-to-day communication.
• Understand client goals, brand guidelines, and project requirements clearly.
• Coordinate with internal teams (creative, strategy, digital, tech, etc.) to ensure timely and quality delivery.
• Assist in developing proposals, presentations, and campaign strategies.
• Track project timelines, deliverables, and budgets to ensure smooth execution.
• Support senior team members in strategic account planning and client presentations.
• Gather client feedback and ensure continuous service improvement.
• Maintain documentation, meeting notes, and performance reports for accounts.
• Help identify opportunities for upselling or growing existing accounts.

Key Requirements:

• Bachelor's degree in Marketing, Mass Communication, Business, or related field.
• 2–5 years of experience in client servicing/account management in [industry, e.g., advertising, digital marketing, media].
• Strong communication and interpersonal skills.
• Ability to multitask, manage priorities, and work in a fast-paced environment.
• Detail-oriented with good organizational and coordination abilities.
• Working knowledge of digital and offline marketing campaigns is a plus.
• Familiarity with project management or CRM tools is an added advantage.

Preferred Background:

• Agency experience (advertising, digital, PR) is highly preferred.
• Exposure to client meetings, campaign planning, and execution.

If you want this customized further (e.g., for a digital marketing agency, B2B SaaS company, or PR firm), let me know.

Also happy to provide this in a PDF or Word format if needed.

Job Type: Full-time

Pay: ₹18,000.00 - ₹40,000.00 per month

Work Location: In person