Client Services Manager

As a Client Service Manager, your primary responsibility will be building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. By understanding their needs and preferences, you will deliver tailored solutions effectively and in a timely manner. You will oversee the service delivery process to ensure high-quality services are provided, resolving any client issues promptly and efficiently. Additionally, you will lead and manage a team of client service representatives, providing coaching, training, and development opportunities to ensure excellent service delivery. In this role, it will be essential to resolve complex client issues and complaints fairly and escalate them to senior management when necessary. You will also play a key role in identifying opportunities for business development by upselling or cross-selling services to existing clients. By maintaining a deep understanding of client needs and market trends, you will contribute to the growth and success of the business. Furthermore, you will be responsible for tracking and analyzing client satisfaction metrics, such as Net Promoter Score (NPS) or Customer Satisfaction (CSAT), and providing regular reports to senior management on client service performance. To excel in this position, you should have 3-5 years of experience in client services or a related field, with a proven track record of delivering exceptional client service and building strong relationships. Excellent communication, interpersonal, and problem-solving skills are crucial, along with the ability to work in a fast-paced environment, prioritize tasks, and demonstrate strong leadership and team management skills. A Bachelor's degree in Business Administration, Marketing, or a related field is required. This is a full-time, permanent position with a day shift schedule and performance bonus. The work location is in person.,