Client Services Executive

💻 Position: Client Service Executive

📍Location: Bangalore

🗓️ Working Days: Monday- Friday

⏰ Work Timings: Rotational Shift

📌 Experience Required: 1 + years

🤝 Client: Leading SaaS Company

💸 Salary: upto 6.5 LPA

Role Overview:

As a Client Service Executive, you’ll resolve technical issues, manage escalations, and maintain customer satisfaction while working night shifts. This role suits candidates with strong communication skills, technical aptitude, and a passion for problem-solving.

Who are we looking for?

Individuals who can contribute to our Customer Support endeavor, work in a dynamic environment, and work proactively.

Take ownership of customer issues reported and see problems through to resolution.

Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.

Follow standard procedures for escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers.

Ensure proper recording and closure of all issues.

Prepare accurate and timely reports.

Document knowledge in the form of knowledge base tech notes and articles.

Follow the SLA for issues concerning the severity.

Desired qualifications include

Proven working experience in enterprise technical support, IT support, or as a technical engineer is preferred

Must be flexible to work the Night shifts

Excellent client-facing skills

Excellent written and verbal communication skills

Deep knowledge of the product that the technician is supporting. Basic knowledge of JavaScript and JSON is an added advantage