Client Services Executive

Job Title: Client Service Executive (Female)

Company: Avance Adcomm
Location: E-44/3, Ist Floor, Okhla Industrial Estate, Phase II, New Delhi, Delhi 110020
Employment Type: Full-Time, On-Site (WFO)

Company Introduction:
Avance Adcomm is a leading marketing and communications agency with over 13 years of experience in delivering innovative advertising solutions. We specialize in creating tailored marketing strategies that drive brand growth and deliver measurable results. With a passionate team and a commitment to excellence, we work with a diverse range of clients to help them achieve their marketing goals across digital, traditional, and emerging media platforms.

Job Summary

Avance Adcomm is looking for a dynamic and well-spoken Client Service Executive (Female) to manage client relationships and ensure smooth execution of marketing and advertising projects. The ideal candidate should be confident, organized, and have strong communication skills.

Key Responsibilities

• Serve as the primary point of contact for existing clients, ensuring high satisfaction and smooth communication.
• Perform cold calling to identify and engage with new leads; maintain a strong pipeline through consistent follow-ups.
• Understand client needs deeply and offer relevant services or solutions through upselling and cross-selling.
• Maintain organized records of interactions, feedback, and follow-up actions using CRM or Excel trackers.
• Collaborate closely with internal teams (designers, marketing) to deliver timely and client-focused solutions.
• Proactively resolve issues and escalate concerns when necessary, ensuring a seamless client experience.
• Build strong, trust-based relationships both internally (with team members) and externally (with clients).

Experience: 2+ years in business development, sales, or a similar role.

Skills:

• Strong communication and interpersonal skills.
• Expertise in client negotiations and relationship management.
• Analytical and strategic thinking to identify growth opportunities.
• Self-motivated with the ability to work independently and as part of a team.

Job Type: Full-time

Pay: ₹20.00 - ₹40.00 per month

Work Location: In person