Client Services Executive

About CredenceSoft:

BookOne (Property Management System)

Job Summary:

Client Success Executive

Key Responsibilities:

·       Assist clients with product setup, onboarding, and training, both online and offline.

·       Provide on-site or remote support based on specific client requirements.

·       Conduct client visits as per company directives.

·       Collaborate with internal technical and product teams to ensure timely resolution of client issues.

·       Maintain detailed and accurate records of service activities, issues resolved, and client feedback.

·       Educate clients on new product features, updates, and best practices to maximize platform usage.

Training & Travel:

• Comprehensive training will be provided on all company products and client interaction protocols.
• All travel expenses will be reimbursed as per company policy.
• Candidates should be open to working in rotational shifts, including Sundays. Compensation will be provided for any Sunday shifts worked, in accordance with company policy.

Qualifications & Skills:

• Bachelor’s degree in any discipline (Hospitality/IT/Business preferred).
• 1–2 years of experience in service support or client-facing roles preferred; freshers with strong communication skills may also apply.
• Excellent interpersonal and problem-solving abilities.
• Proficiency in MS Office and a comfort level with using tech platforms.