Client Services Executive

Client Service Executive

Responsibilities:

• Interact with clients and build relationships with them while ensuring their needs are being met.

• Become a bridge between client’s stakeholders and agency’s stakeholders.

• Write a detailed brand brief and campaign brief for smooth execution.

• Develop and oversee the implementation of client service protocols.

• Resolve complex client problems or disputes in a professional manner.

• Coach and support team members to help them meet client’s goals.

• Keep records and documentation of client interactions.

• Create monthly and quarterly reports to determine whether key performance indicators are being met and where there is room for improvement.

Requirements:

• 1-3 years prior experience in client facing roles.

• Excellent communication skills and the ability to anticipate the needs of clients.

Performance Marketing.

• Should possess strong problem solving skills and the ability to make sound judgement calls.

• Superior organizational and time management skills.

• Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience.

• Ability to speak a second language is an asset.