Client Services Executive

You will be joining CredenceSoft as a Service Executive, where your primary focus will be to provide proactive and client-focused support for the setup, onboarding, training, and troubleshooting of our tech products. This role may involve client visits both within and outside the city, as required by the client and the company. Your key responsibilities will include assisting clients with product implementation, onboarding, and training. You will need to provide on-site or remote service support based on the specific needs of each client. Client visits will be scheduled as needed and not on a fixed schedule. Additionally, you will be responsible for coordinating with internal technical and product teams to address and resolve client issues. It is essential to maintain accurate records of service activities and client feedback and to educate clients on new product features to ensure optimal usage. Comprehensive training will be provided on all company products and client interaction protocols. All travel expenses incurred as part of your job responsibilities will be reimbursed according to company policy. To be considered for this role, you should have a Bachelor's degree in any discipline (Hospitality/IT/Business preferred) and ideally possess at least 1-2 years of experience in service support or client-facing roles. However, freshers with strong communication skills are also encouraged to apply. Excellent interpersonal and problem-solving abilities are crucial for this position, along with proficiency in MS Office and a comfort level with using various tech platforms.,