Client Services Executive

About CredenceSoft:

CredenceSoft Pvt. Ltd. is a leading provider of hospitality technology solutions designed to streamline operations, enhance guest experiences, and improve efficiency for hotels and hospitality businesses. Our innovative product suite includes BookOne (Property Management System), Point of Sale (POS), Channel Manager, Booking Engine Website, and Payment Gateway. We are committed to transforming the hospitality industry with reliable, user-friendly, and scalable tech solutions.

Job Summary:

We are seeking a proactive and client-focused Service Executive to join our growing team. You will be responsible for supporting clients with the setup, onboarding, training, and troubleshooting of our tech products. Client visits required within or outside the city, but only as per client and company requirements.

Key Responsibilities:

• Assist clients with product implementation, onboarding, and training.
• Provide on-site or remote service support based on specific client needs.
• Attend client locations as and when needed—not on a fixed schedule.
• Coordinate with internal technical and product teams to resolve client issues.
• Maintain proper records of service activities and client feedback.
• Educate clients on new product features and ensure optimal usage.

Training & Travel:

• Comprehensive training will be provided on all company products and client interaction protocols.
• All travel expenses will be reimbursed as per company policy.

Qualifications & Skills:

• Bachelor’s degree in any discipline (Hospitality/IT/Business preferred).
• 1–2 years of experience in service support or client-facing roles preferred; freshers with strong communication skills may also apply.
• Excellent interpersonal and problem-solving abilities.
• Proficiency in MS Office and a comfort level with using tech platforms.