Client Services Executive

JOB ROLE: CLIENT SERVICING EXECUTIVE

COMPANY:

LOCATION:

COMPANY BRIEF:

Do you want to work in a fun, smart, and energetic environment where you will be challenged, rewarded and inspired? Come work with a creative set of enthusiasts who ideate and build innovative and customized solutions for our esteemed clients.

We are a leading Webcast Streaming Service Company in Mumbai with offices in Delhi, Bengaluru, London, Spain, Dubai, and South East Asia. We empower our clients to drive instant engagement by providing our dedicated services like Live Webcasting, Virtual Events, Event Management, Video Production and Digital Marketing Solutions across the globe. Our belief compels us to drive solutions that are customer-centric.

We looking at freshers and experienced personnel (3-5 yrs) to join our team.

What You Will Be Doing:

· Manage and execute virtual or on-ground shoots and events like Conferences & Exhibitions, Seminars and webinars, Townhalls and R&Rs, Product launch & press conferences, AGMs and press/analyst meets, CMEs/ Doctor meets, advisory board meetings, etc. for various clients.

· Assist technical and web teams for pre-event handshakes, during event execution and post-event deliverables.

· Work with design and video teams to build virtual and on-ground event creatives for web pages and for on-ground branding for clients

· Coordinating with online and on-ground vendors, client teams, event teams, etc. for various events during the event and post event for closure.

· Taking feedback from client post the event, understand and execute client improvement and feedback.

· Connecting and building relations with existing and potential clients to increase the opportunities

· Maintain cordial relations with existing and new clients

· Organize and assist for solution demos to clients.

· Assist in understanding incoming queries, understand the client requirement, prepare and present solution and creative pitches, forward it to commercial team for quotation, negotiating terms to secure Business Opportunities to meet the organization, team and individual targets.

· Working with Creative / Operations team to identify new opportunities to deliver innovative solutions to the clients

What We Look For:

· Any graduate/post graduate (Freshers / 3-5yrs related work experience) with excellent communication & networking skills (spoken and written).

· Good interpersonal skills (should be able to interact with clients in all situations). Extensive communication is involved. (i.e. in online meetings, via email/telephone & in-person)

· Should be confident, ability to take decisions

· Proactive, hard-working, presentable, polite

· Willing to work for extended hours, should be ready to travel within city and outstation

· Ability to develop effective pitch presentations and proposals

· Knowledge of the current digital / virtual events

· Basic Knowledge of one or more online meeting platforms like Zoom, Webex, Bluejeans, etc.

· Basic Knowledge of EDMs, microsites & basic digital marketing

· Knowledge of Video production and editing workflows & streaming technologies is a plus

Location: Mumbai

suman.rajput@24framesdigital.com

Pls visit us at:

Industry Type Events / Live Entertainment

Functional Area Customer Success, Service & Operations

Education: Any Graduate 

Client Management Client Servicing Event Management Client Interaction