Client Service Project Manager

Work Schedule

Environmental Conditions

Job Description

The Project Manager demonstrates project management capabilities and life sciences industry knowledge. The ability to independently manage a portfolio of client projects through creative problem solving, cross-functional collaboration and life sciences industry knowledge enables successful project delivery in this role. This includes leading, managing, and coordinating all technical and services aspects of a study or project, ranging from initial discussions with the client, development of project requirements, documentation, and all aspects of the study or project from set up to completion. The Project Manager also trains and leads internal teams as well as internal & external customers.

Key Responsibilities:

• Leads, supports and manages the delivery of all technical and service aspects of the most complex strategic projects and studies for clients.
• Determine the preliminary design of the study will full responsibility to get results
• Acts as a connector within the company, collaborating and coordinating with all internal departments and direct contact with external customers.
• Initiate the involvement of appropriate internal and external customers, maintaining continuous communication with those departments, and ensures the work delivered to customers is of a consistently high standard.
• Leads and/or attends Project Meetings at a Fisher Clinical or customer site. Leads and represents the business at kick-off meetings as the need arises by the customer.
• Leads and facilitates customer teleconferences, visits and audits as the need arises, and provides timely provision of customer reports and updates.
• Connects and collaborates with Quality Assurance/Regulatory personnel to drive Problem Reports to closure.
• Ensures customer needs are properly translated into quotation and has responsibility to monitor and amend the quote and budget as required.
• Provides accurate and timely financial forecasting and reporting
• Responsible for revenue recognition for projects and verifies final production information for Accounting Department prior to invoices release.
• Leads, participates in, and coordinates cross-functional business process improvement activities as required.
• Works closely together with the account manager to gain overall customer satisfaction.
• Applies GXP in all areas of responsibility
• Trains and leads new colleagues within and across the team.

As Demonstrated By:

Project Management

• Independently manages a large project portfolio or multiple client projects, planning and delivering at all project stages.
• Structures project(s) in line with client strategy by demonstrating an entrepreneurial approach; optimizes processes to identify needs, defines resources requirements, tracks performance and identifies improvement opportunities.
• Develops methods to proactively identify, monitor, and evaluate project challenges and partners with cross functional teams to identify solutions and deliver positive outcomes. Mentors other team members on project resolution.
• Pro-actively defines, tracks, and negotiates expenses, budgets, and revisions in response to project achievements and performance.

Client Relationship Management

• Highly skilled at performing and interpreting comprehensive need analyses which reflect an understanding of the customer's target market and value proposition.
• Thorough knowledge of Thermo Fisher's solutions portfolio and industry and capable of articulating how Thermo Fishers' value proposition is superior to competitive offerings.

Technical Knowledge

• Demonstrates advanced technical capabilities and strong expertise in site processes, industry requirements, and problem solving.
• Manages project efficiently in different systems to provide accurate forecasting information to core team, leadership and the client. Maintains accountability for individual and team outcomes.
• Proactively advances the efficiency and effectiveness of work processes, procedures, and outputs.

Project Management Leadership

• Collaborates well, builds effective business relationships and brings new or alternative perspectives forward to overcome difficulty or uncertainty and builds a coalition.
• Crafts S.M.A.R.T. objectives and forms a realistic action roadmap with timelines.
• Assumes the leadership role on projects as appropriate, manages and supports cross-functional teams to be successful, and strategically plans an effective and efficient timeline to be completed on time.