Client Service Manager

As a premier Event Management & Production Solution provider with seamless services worldwide, our company has earned a world-class reputation over the past 10 years for creating bespoke events and experiences for cross-sector global brands and organizations. Our commitment to quality service and creative concepts, supported by our In-house Production capabilities, sets us apart in the industry. With a 100,000 sq. ft warehouse filled with top-notch equipment, we can offer competitive pricing and ensure the best execution possible. Our team, known for confident production and great crisis management skills, consists of passionate multi-talented industry experts who work diligently to uphold attention to detail at every stage. Your role with us will involve acting as the primary point of contact for clients, delivering exceptional service standards and advice regarding their inquiries, complaints, and other service-related matters. You will collaborate closely with internal stakeholders to address client issues, conduct root cause analysis, and identify opportunities for improvement in service delivery. Developing account plans to elevate service levels will also be a key aspect of your responsibilities. The ideal candidate for this role should have a minimum of 1 year of experience, with a solid background in a similar position within Professional Services. Strong interpersonal and communication skills, the ability to work effectively with multiple stakeholders, and a talent for networking and building relationships are essential. Being a team player who can manage various stakeholders, adaptability to changing environments, and thriving in such dynamic settings are qualities we value. In return, we offer flexible working options, the opportunity to work alongside and learn from top talent in the industry, and a fantastic work culture that fosters growth and collaboration.,