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Incanus Technologies
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Client Service Manager

Client Service Manager

Incanus Technologies

3 - 5 years

4 - 7 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

Problem Solving Management Skills Team Management Communication Skills Presentation Skills Leadership Skills

Work Mode

Remote

Job Type

Full Time

Job Description

Role & responsibilities Respond to customer inquiries via chat, email, and phone regarding shipments, delays, and exceptions. Track and ensure timely resolution of service tickets and escalations. Analyze customer feedback and provide insights to improve operations. Collaborate with internal teams to meet SLAs and resolve issues quickly. Design SOPs, prepare root cause analyses (RCA), and suggest corrective action plans (CAPA). Qualifications: 3-5 years in customer support/client servicing roles. Excellent verbal and written communication. Strong time management and problem-solving skills. Familiarity with CRM platforms and logistics/customer service processes.

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Incanus Technologies

Satellites and Telecommunications

San Francisco

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Client Service Manager