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Incanus Technologies
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Operations Manager

Operations Manager

Incanus Technologies

1 - 5 years

3 - 7 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Customer Service Management Escalation Management Communication Skills Process Management Stakeholder Management

Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities: Handle day-to-day backend operations including manual transaction processing, feature activations, fund crediting, and transfer initiations. Collaborate with external partners and internal teams to resolve product or service-related issues. Engage directly with customers to address concerns, suggest solutions, and improve satisfaction. Design and improve SOPs and operational workflows to reduce errors and improve turnaround time. Lead or support ad-hoc projects aimed at improving efficiency and customer experience. Qualifications: 2-5 years of experience in payments, fintech, or tech operations. Familiarity with virtual accounts, SWIFT and domestic payment systems. Strong analytical skills, attention to detail, and problem-solving abilities. Comfortable working in a fast-paced, evolving environment with cross-functional teams. Excellent communication and customer-handling skills.

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Incanus Technologies

www.incanus-technologies.com

Satellites and Telecommunications

San Francisco

50-100 Employees

6 Jobs

Key People

John Doe

CEO
Jane Smith

CTO

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Operations Manager