Client Service Executive

International Education Gateway

0 - 3 years

3 - 4 Lacs

hyderabad

Posted:13 hours ago| Platform:

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Skills Required

email support client servicing inside sales chat support voice support upsell relationship management customer satisfaction customer engagement support services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities:

Onboard & Support:
Guide new counsellors through registration, training, and certification.
Stay Connected:
Call, WhatsApp, and email counsellors to resolve queries and share updates.
Promote Usage:
Encourage participation in live sessions, modules, and community activities.
Drive Renewals & Upsell:
Identify opportunities for higher certifications and renewals.
Track Progress:
Maintain dashboards, share feedback, and ensure active engagement.
Collaborate:
Coordinate with Sales, Marketing, and Product teams for smooth operations.

Preferred candidate profile:

13 years
in Customer Success / Client Servicing / Inside Sales / EdTech Operations.
Excellent communication skills (English; Hindi or regional language a plus).
Good at follow-ups, relationship building, and multitasking.
Working knowledge of Excel, Google Sheets, or CRM tools.
A positive attitude and genuine interest in education, growth, and people.

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