Client Retention Manager

The Client Retention Manager role based in Vadodara requires a proactive and people-centric individual to join the team. The primary focus of this role is to nurture client relationships, reduce churn, enhance customer satisfaction, and drive long-term value for clients. Strategic thinking, effective communication, and problem-solving skills are essential to keep clients engaged and loyal. Responsibilities include owning and managing relationships with assigned clients, conducting regular account check-ins and performance reviews, monitoring client health, resolving issues promptly, analyzing feedback to improve client experience, identifying upsell opportunities, tracking retention metrics and customer satisfaction, assisting in onboarding new clients, collaborating with internal teams, driving loyalty programs, and customer advocacy initiatives. Requirements for this role include a Bachelor's degree in Business, Marketing, or a related field, at least 3 years of experience in client retention or account management, strong communication and interpersonal skills, proficiency in using CRM platforms such as Zoho or Salesforce, data-driven mindset, problem-solving abilities, and a customer-first attitude. Preferred skills include experience in BPO, logistics, SaaS, or digital marketing environments, multilingual communication skills, and knowledge of customer lifecycle and retention strategies. The role offers a competitive salary with performance-based incentives, a vibrant work culture, and growth opportunities. This is an exciting opportunity to lead retention strategy in a growing organization.,