755 Client Retention Jobs - Page 30

Key Job Description: 2-4 years experience in a customer-facing, technical roles in either SaaS, Ecommerce, or Marketing automation technology Manage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth. Lead the onboarding process for new clients and work on any new implementation requirements Conduct regular business review meetings (weekly/monthly/quarterly, as needed) with C-level executives to incorporate account performance metrics, industry insights, best practices for customers, and identification of areas for improvement and growth opportunities. Serve as the initial point of contact for escalated technical issues, ensuring swift resolution by liaising with appropriate teams. Have a knack for comprehensive understanding of the platform to effectively communicate its features to users at all levels within client organizations. Act as a trusted advisor to clients, ensuring they derive maximum value from AfterShip's services. Collaborate cross-functionally with global teams across various time zones to address bottlenecks and ensure customer success. Share best practices and new product features with customers while providing feedback to the product team. Assume responsibility for meeting dollar retention and expansion KPIs. Requirements 2-4 years of experience in customer-facing roles in sales/business development / account management / customer success, with a proven track record of consistently delivering great results. Strong interpersonal skills and professional demeanor, capable of articulating technical solutions in simple terms.You have strong customer-facing written and verbal communications skills and radiate enthusiasm, poise, confidence, and professionalism Ability to understand and explain technical solutions to client (experience with the following is a plus: eCommerce platforms, order management systems, inventory management, WMS, TMS, supply chain, logistics) You can successfully deliver multiple projects simultaneously with meticulous attention to detail Youre comfortable in a growth-paced environment that requires strong time management and prioritization skills You have executive level interpersonal, project management, communication, and problem-solving skills You have prior experience with business reports, preferably in the form of QBRs Comfortable in a fast-paced environment requiring strong time management and prioritization skills. Customer-focused, quick learner and a team player; thinks big but acts small; demands high standards. Outstanding written and verbal communication skills for effective presentations. Regards Nikita Sharma 8882801498

Job Description: A Business Account Manager (BAM) will be responsible for maintaining and sustaining long-term relationships with every onboarded apartment owner in a particular geographical region or territory assigned to them. Track and manage all critical tasks and roles/responsibilities through the use of standardized task plans and tools. Escalate any product or client issues for timely resolution. Ensure adherence to compliance processes and procedures. Exceed client expectations as measured through client surveys. Complete assigned implementations on time or early to ensure client success. Work closely with the sales, product, operations, and other teams, coordinating all functional project tasks to ensure the timely implementation of services to the clients satisfaction. Handle complex situations and make decisions independently. Facilitate meetings with clients to help them understand the onboarding roadmap, set expectations, and build rapport. Ensure daily, weekly, and monthly targets are achieved consistently. Desired Candidates Profile: Excellent communication and interpersonal skills. Should have a two-wheeler vehicle with a valid driver’s license (DL) – mandatory. Should be proficient in Hindi and English; knowledge of a regional language will be a plus. Should be comfortable working on weekends, with a week off between Monday and Thursday. Effective presentation and negotiation skills. Hands-on experience with MS Office (Excel, Word, PPT, etc.). Key Qualifications: Graduation in any field. 0-5 years of experience. Willingness to travel in the field.

- We are looking for an experienced customer relation manager to join our team. As a CRM, you will ensure that our customers receive great customer service. You’ll be responsible for promptly addressing their inquiries and resolving any issues.

Request you to please share your update cv on Email-priyanshi.kaushik@indiamart.com or whatsapp at 90343 22628 Were looking for a highly skilled and motivated Business Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management. Lead and manage a team of 20 to 30 members, ensuring high performance and alignment with business goals Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 23 in-person client meetings daily to strengthen relationships and drive business outcomes. Recruiter- Priyanshi Kaushik Email-priyanshi.kaushik@indiamart.com

Responsibilities: Prospect and generate leads, handle client queries and policy changes. Process insurance applications and renewals, and maintain accurate records in the Agency Management System. Provident fund Health insurance

As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth. In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's success. Key Accountabilities: Conduct daily 4-5 in-person client meetings to ensure client satisfaction and platform utilization Maximize revenue through upselling and cross-selling Ensure systematic follow-up, time-bound closures and prompt resolution of complaints Why Join IndiaMART: Joining IndiaMART means becoming a part of shaping the future of business. As a leader in the B2B marketplace, we are at the forefront of driving innovation and transformation in how businesses buy and sell. Weekly Salary: We are Indias first organization to introduce weekly payout of salaries to ensure better financial planning & stability for our employees. Weekly Conveyance Payout : Weekly conveyance payout based on face to face meetings with the clients. Attractive Incentives: Our incentive programs are designed to recognize and reward your hard work, allowing you to earn more as you achieve more. Accelerated Career Growth: We offer a dynamic environment for rapid career growth. Many employees reach leadership roles within five years, with over 500 success stories. Learning Culture: Our I-LEAP program enables employees to learn while they work, offering attractive fee subsidiaries to each individual that they can use for their own learning &development. Mediclaim benefit: We have upto 2 lac amounting cashless facility free and no premium is recovered from the employee. Life insurance benefit: Upto 8 lac amounting at no extra cost. Any graduate with 9 months of relevant experience in sales can apply

Job description Housiey ( A Key Mansions Pvt Ltd entity) is a proptech startup making India's home buying journey simplified. We aim to revolutionize the Indian real estate industry with the help of technology. Housiey is an ecosystem that enables buyers to make smart decisions & ultimately to buy their dream home with a unique, complete transparent & convenient way. We are a team of 350+ professionals with offices in Mumbai, Pune & Bangalore. Housiey on Yearly basis - - Sold properties worth 1080 Crores (2022-23) - Facilitate 15000+ Site Visits of the Home Buyers - 1500+ Apartments booked in 2022-23 - 1.50lakhs+ leads generated Job Description As a Customer Relationship Manager, you will play a pivotal role in cultivating and maintaining strong relationships with our valued customers. Your responsibilities will include: • Creating and maintaining comprehensive customer profiles and contacts to ensure personalized engagement. • Building effective relationships with key clients to maximize revenue and strengthen loyalty. • Participating in the development and execution of CRM strategies, such as communication plans, customer segmentation, and loyalty programs, to foster long-term customer engagement and retention. • Serving as the primary relationship manager and initial point of contact for all reward programs, negotiations, and communications. • Meeting with clients regularly and providing them with timely updates on their accounts and program status. Requirements: We are looking for candidates who possess the following qualifications: • Excellent communication skills to effectively interact with clients and internal teams. • Strong negotiation skills to secure favorable terms and agreements. • Ability to manage teams and multitask effectively in a dynamic environment. • Basic computer knowledge to navigate CRM systems and other relevant software. • Must own a two-wheeler for client visits and meetings. • If you are passionate about cultivating customer loyalty, driving referrals, and delivering exceptional service, we encourage you to apply for this exciting opportunity. Compensation - 1) Fixed Salary 2) Attractive Incentive -Only Female candidates are invited. (Max age 38)

Good knowledge in Facility Management. Handling the client independently. Achieving the business targets fixed by the company. Coordinating for client visits like Operations issues and any other related to client satisfaction Attending monthly business leadership meetings and preparing MOM Developing the business with existing clients. New Business Development, Team Management. Strategy, Retention and Planning. Client relationship and organic growth. Handling team and managing business operations. Requirements management and Communication Preparing all MIS reports like Daily, Weekly & Monthly compliance reports & sending to HO. Interested candidate drop me your profile to aniruth.v@uds.in

@ Request you to please share resume on shreya.sarraf@indiamart.com or you can WhatsApp Resume on 9034322628 . Roles & Responsibilities:- Lead and manage a team of 20-30 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 23 in-person client meetings daily to strengthen relationships and drive business outcomes. Key skills Proficient in applying effective sales techniques to drive conversions and business growth. Strong problem-solving and quick decision-making abilities in dynamic situations. Excellent verbal communication paired with active listening for impactful client interactions. Strategic vision and foresight to identify and create new customer opportunities. Skilled in team management with strong interpersonal and leadership capabilities. Solid understanding of client segmentation, data analysis, and report management for informed decision-making.

The incumbent will be responsible to actively seek out and engage customer prospects. Providing complete and appropriate solutions to new & existing accounts to boost top-line revenue growth, customer acquisition levels and profitability. Job Responsibilities: To identify, source and secure both long-term and short-term B2B business opportunities. To develop new business opportunities within current and new customer bases per the sales strategy. To look after client retention by ensuring customers ongoing expectations are met. To manage day-to-day sales activities, including proposal, service agreement, and prospecting and market development. To support the service team by providing customer feedback. To develop good client relationships. To assist with debt collection. To manage the Team. Key Result Areas: Achievement of Gross Monthly Revenue Target of 1.5L/2L/2.5L per month Achievement of 02 new logos/New account/month Collection for first three months for newly acquired business Client retention & Complaint handling Adherence to SHE guidelines Competencies (Skills essential to the role): Fluency in both verbal and written English preferred. Good Interpersonal & Networking Skills Ability to communicate effectively Abi

Proactive Relationship Manager Build client relations Maintain strong ties Drive sales growth Ensure client satisfaction Upselling focus Resolve client issues Support business growth Perks and benefits Travel allowance

About the job We are seeking experienced Account Managers who have a proven track record in sales and account management within food delivery industry. As an Account Manager, you will be responsible for acquiring restaurants, managing relationships with our restaurant partners, driving sales growth, and ensuring operational excellence. Responsibilities: Advertising Sales: Sell advertising space and cross-sell various advertising products like CPC, Banners, Premium Positions offered by the company. Campaign Participation: Achieve monthly targets for acquiring discounts from restaurant partners and encourage participation in promotional campaigns. Restaurant Acquisition: Proactively acquire 30 restaurant partners each month by initiating and closing deals. Negotiate contracts with restaurants and gather necessary information for onboarding. Engagement: Communicate effectively with restaurant partners via email, phone calls, online presentations, and in-person meetings. Relationship Management: Maintain strong relationships with existing restaurant partners. Educate partners about our online ordering services and promotional offers. Operations Management: Monitor restaurant performance metrics such as acceptance rates, delivery times, and customer feedback. Collaborate with restaurants to optimize operations, including menu updates and image enhancements.

A Client Relationship Executive ensures client satisfaction by managing relationships, addressing needs, and coordinating with internal teams for smooth service delivery. Strong communication skills are essential.

Hi, Jeevansathi.com is hiring for Relationship Manager for Noida location. Connect with me on kaur.kuljeet@naukri.com or 9811881433 Job Description: Onboarding of Premium members and help them in setting up their profile Understanding the client's requirements for a Jeevansathi and search for shortlisted profiles on the basis of different Indian matrimonial norms (gender, religion/caste, mother tongue, occupation, education level, income, groups, marital status , etc) Reach out to prospects on behalf of the client and help in exchanging information among them and set up their meetings Be in regular touch with the client and keep him/her updated on the work being done on their profile by weekly/monthly report Handling escalation of the clients Achieving process SLAs and MIS report generation Ensuring adherence to the defined process and accuracy levels on transactions Build long term relationship with the client by provide best serving experience Required Skills: Excellent verbal and written communication skills Aptitude for fostering positive relationship building Client handling skills Customer Focus Attention to detail Knowledge of Indian matrimonial norms Flexibility with rotational offs and rotational shifts Desired Skills: 2 year - 4 years of prior working experience in handling premium customers/large accounts within voice/inbound processes Good with MS office to capture and understand customer feedback real time Multi-Tasking (E-mails & Tools) and coordinating with different team.

Responsibilities: Assist clients in building and managing their equity investment portfolios to meet financial goals. Assist clients with onboarding procedures. Follow up with leads and existing clients. Ensure timely client communication.

We are one of Indias largest and oldest B2B e-commerce platforms that connect buyers and suppliers to create a customer-driven global value chain for MSMEs. Our company boasts a substantial presence across India with a thriving community of over 10 million registered users spanning across 90,000+ product categories. We have firmly established ourselves as a prominent player in the market, and our dedicated team, comprising of 1600+ skilled professionals, is the driving force behind our success. Position - FLS (Executive/ Assistant Manager / Relationship Manager) Minimum Qualification - Graduate (Any Field) Experience Required - (1-5) Years Candidate must have relevant industry experience. Roles and Responsibilities You will be responsible for closing sales deals over the Client Meeting and maintaining good customer relationships. An effective sale representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services Via Client meeting as well as dealing with complaints and doubts. Contact potential or existing customers to inform them about a product or service. Keep records of client visits and sales and note useful information. Ability to learn about products and services and describe/explain them to prospects Please share your updated resume at pujita.vermai@tradeindia.com Whtaspp - 7054121294

Hiring Experience in Digital Marketing Sales Executive / Manager Identifying Prospective Clients and Would be Pitching them Our Digital Marketing Offerings On Phone Call / In Person Making Face to Face Meetings & Offering Our Customized Digital Marketing Solutions i.e.: Website Design & Development, Search Engine Optimization, Social Media Optimization, E-Catalogue Design & Developments, Target Lead Marketing & Digital Visiting Cards. Building Good Relationships / Contacts with Prospective Clients / Brands/Corporates Leads & Database will be Provided to Help You Connect with Existing and Prospective New Clients Performance Based Incentives with Additional Earning Opportunity Manage sales activities to achieve targets, including lead generation, prospecting, and client relationship management. Identify new business opportunities by networking, attending industry events, and leveraging referrals. Collaborate with internal teams to resolve issues related to orders, deliveries, or other operational matters. Go-Getter Persons Or Good Communication Skills will be Added Advantage Independent/Dynamic/Multi Task/ Passionate Person Would Fit this Profile

Job Description Designation:Retail- RM Advisor Interview: Virtual Location: Chennai, Bangalore, Hyderabad, Vizag, Coimbatore, Designation: RM Advisor Roles and Responsibilities: • Activate trading accounts for clients and guide new entrants in understanding equity market dynamics. • Cross-sell investment products such as Insurance, Mutual Funds (MF), PMS, SIP, and Initial Public Offerings (IPOs) to existing clients. • Coordinate daily equity trades for clients and assist in executing trades online or placing orders on their behalf. • Drive revenue growth while ensuring client profitability and long-term engagement. • Provide clients with market insights and investment advisory services based on current financial conditions. • Acquire new clients through referrals from existing customers. • Reactivate inactive clients through consistent follow-ups and engagement strategies. • Ensure timely collection of margins and market-to-market losses. Preferred Candidate Profile: • Educational Qualification:graduate degree required. • Experience: Minimum 2 years of experience, with at least 6 months in equity dealing with an Indian broking firm. • Hands-on experience in broking with a solid understanding of financial products and market trends. • Must not have any self-trading experience. • Certification: NISM Series VIII certification is mandatory. • Strong expertise in client acquisition, retention strategies, and achieving sales targets. • Prior experience in the broking industry is essential. Interested can contact asap. Best regards, Sandhya 7013962851 sandhya.kotapally@upgrad.com

Role: Team Manager Department: Developer Sales Who we are ? REA India is a part of REA Group Ltd. of Australia (ASX: REA) (REA Group). It is the countrys leading full stack real estate technology platform that owns Housing.com and PropTiger.com. In December 2020, REA Group acquired a controlling stake in REA India. REA Group, headquartered in Melbourne, Australia, is a multinational digital advertising business specialising in property. It operates Australias leading residential and commercial property websites, realestate.com.au and realcommercial.com.au and owns leading portals in Hong Kong (squarefoot.com.hk) and China (myfun.com). REA Group also holds a significant minority shareholding in Move, Inc., operator of realtor.com in the US, and the PropertyGuru Group, operator of leading property sites in Malaysia, Singapore, Thailand, Vietnam and Indonesia. REA India is the only player in India that offers a full range of services in the real estate space, assisting consumers through their entire home seeking journey all the way from initial search and discovery to financing to the final step of transaction closure. It offers advertising and listings products to real estate developers, agents & homeowners, exclusive sales and marketing solutions to builders, data and content services, and personalized search, virtual viewing, site visits, negotiations, home loans and post- sales services to consumers for both buying and renting. With a 1600+ strong team, REA India has a national presence with 24 offices across India with its corporate office located in Gurugram, Haryana. Housing.com Founded in 2012 and acquired by REA India in 2017, Housing.com is Indias most innovative real estate advertising platform for homeowners, landlords, developers, and real estate brokers. The company offers listings for new homes, resale homes, rentals, plots and co-living spaces in India. Backed by strong research and analytics, the companys experts provide comprehensive real estate services that cover advertising and marketing, sales solutions for real estate developers, personalized search, virtual viewing, AR&VR content, home loans, end-to-end transaction services, and post-transaction services to consumers for both buying and renting. PropTiger.com PropTiger.com is among Indias leading digital real estate advisory firm offering a one-stop platform for buying residential real estate. Founded in 2011 with the goal to help people buy their dream homes, PropTiger.com leverages the power of information and the organizations deep-rooted understanding of the real estate sector to bring simplicity, transparency, and trust in the home buying process. PropTiger.com helps homebuyers through the entire home- buying process through a mix of technology-enabled tools as well as on-ground support. The company offers researched information about various localities and properties and provides guidance on matters pertaining to legal paperwork and loan assistance to successfully fulfil a transaction. Our Vision Delivering trustworthy experiences that you cherish for a lifetime. Our Mission To be the first choice for our consumers and partners in their journey of discovering, renting, buying, selling, and financing a home. We do that we data, design, technology and above all the passion of our people, while delivering value to our shareholders. Our Culture Culture forms the core of our foundation and our effort towards creating an engaging workplace that has resulted in REA India being ranked 3rd among the coveted list of Indias Best 100 Companies to Work For in 2023 by the Great Place to Work Institute. REA India was also ranked in the top 25 workplaces in 2022 & 2021 and in top 50 in 2019. In addition, REA India was also recognized as Best Workplace in Building a Culture of Innovation by All in 2024 & 2023 and Indias Best Workplaces in Retail (e-commerce category) for the fourth time in 2024. REA India is ranked 4th among Best Workplaces in Asia in 2023 and was ranked 55th in 2022, & 48th in 2021 apart from being recognized as Top 50 Best Workplaces for Women in India in 2023 and 2021 . REA India is also recognized as one of India's Top 50 Best Workplaces for Millennials in 2023 by Great Place to Work. At REA India, we believe in creating a home for our people, where they feel a sense of belonging and purpose. By fostering a culture of inclusion and continuous learning and growth, every team member has the opportunity to thrive, embrace the spirit of being part of a global family, while contributing to revolutionize the way India experiences property. When you come to REA India, you truly COME HOME! REA India (Housing.com, PropTiger.com) is an equal opportunity employer and welcomes all qualified individuals to apply for employment. We are committed to creating an environment that is free from discrimination, harassment, and any other form of unlawful behavior. We value diversity and inclusion and do not discriminate against our people or applicants for employment based on age, color, gender, marital status, caste, religion, race, ethnic group, nationality, religious or political conviction, sexual orientation, gender identity, pregnancy, family responsibility, or disability or any other legally protected status. We firmly strive to eliminate any barriers that may impede equal opportunities while also recognizing that specific job roles may require appointees to possess the necessary qualifications, skills, abilities to perform essential functions of the position effectively. What does this role hold for you?? Accountable for maintaining relationships with priority clients. Drive growth through sales planning and precise actualization and sell online space to key accounts. Accountable for data management to ensure 100% coverage in assigned territory and tracking other key parameters. Ensure client management, negotiation & contract development. Handle client acquisition campaigns and generate leads to build a flagship brand for property services in the respective region. Accountable for service delivery and ensuring client retention. Provide market insights and data assessment for the marketing team to launch the right promotional and customer communication initiatives. Map new projects & new builders in designated territories and acquire new projects & builders to ensure coverage across the designated territories. Ensuring efficient Relationship Management with existing clients to ensure 100% coverage of new projects launched by them. Apply if you have Worked in a real estate business. Dexterity in creating and delivering presentations. Passion for selling and dexterity in communicating with people at all levels. Know more about us Visit our career websites at https://careers.housing.com/ & https://careers.proptiger.com/ and LinkedIn page to know more about our company culture, and gain insights into what makes us a Great Place to Work. Want to dive into what we do? Visit our main websites for an in-depth look at www.housing.com & www.proptiger.com

Client Servicing Manager builds strong client relationships, acts as a liaison with internal teams, manages multiple marketing projects, ensures timely execution, maintains documentation, and promotes agency services to drive business growth. Required Candidate profile Must have strong communication, industry knowledge, and a good personality. Be self-driven, a team player, take ownership, stay updated with trends, and be open to short-notice travel.

Responsibilities: Lead key account management strategy Drive B2B sales growth Contribute to corporate sales initiatives Manage client relationships for retention & acquisition Focus on new business development Accounts finilisation & GST Filling Assistive technologies Over time allowance Annual bonus Provident fund Health insurance

Job Description Designation:Retail- RM Advisor Interview: Virtual Location: Chennai, Bangalore, Hyderabad, Vizag, Coimbatore, Designation: RM Advisor Roles and Responsibilities: • Activate trading accounts for clients and guide new entrants in understanding equity market dynamics. • Cross-sell investment products such as Insurance, Mutual Funds (MF), PMS, SIP, and Initial Public Offerings (IPOs) to existing clients. • Coordinate daily equity trades for clients and assist in executing trades online or placing orders on their behalf. • Drive revenue growth while ensuring client profitability and long-term engagement. • Provide clients with market insights and investment advisory services based on current financial conditions. • Acquire new clients through referrals from existing customers. • Reactivate inactive clients through consistent follow-ups and engagement strategies. • Ensure timely collection of margins and market-to-market losses. Preferred Candidate Profile: • Educational Qualification:graduate degree required. • Experience: Minimum 2 years of experience, with at least 6 months in equity dealing with an Indian broking firm. • Hands-on experience in broking with a solid understanding of financial products and market trends. • Must not have any self-trading experience. • Certification: NISM Series VIII certification is mandatory. • Strong expertise in client acquisition, retention strategies, and achieving sales targets. • Prior experience in the broking industry is essential. Interested can contact asap. Best regards, Sandhya 7013962851 sandhya.kotapally@upgrad.com

Tristar Infratech Enterprises JOB DESCRIPTION JOB DETAILS (Basic information on the role) Job Title National sales manager - Specialized Services Business Unit (BU) or Functional Unit (FU) Sales Division Specialized Services Department Sales Reporting Supervisor Group CEO Number of Staff SupervisedDirect Reports: 4-5 Total: 8-10Job Titles of Direct Reports Group CEO Budget Responsibility Yes Grade JOB PURPOSE ( A two to three line statement outlining the objective or the reason for which the job exists..This should capture the true essence of the job. )The purpose of this role is to drive sales for all products / solutions within specialized services through effective sales strategy at a national level, creating robust processes for client management, and assisting the top management with pricing/ product mix decisions; to ensure lasting client relationships KEY RESPONSIBILITIES (Accountabilities attached to the role) Responsible for devising and executing an overall sales strategy for specialized services across the country Responsible for planning, budgeting monthly / annual sales, imports and collections targets Responsible for achieving target monthly/annual collection/sales turnover. To generate & develop business for upcoming projects, whilst continuously monitoring and evaluating price trends in the market. (Macro as well Micro level). Responsible for driving the specialized services business across the country through the Sales Engineers Explore new markets for upcoming/new projects. Ensure appropriate deployment of sales staff for projects Creating Process for client acquisition (identifying and approaching right clients), issue/query resolution, Pre and Post-sale support Ensure uniform client experience through standardized processes Ensure that standard operating procedures for sales and client care are optimized and monitor adherence to the same Monitor and act upon the internal audit reports for deviations from standard procedure Preparation of market performance report on daily / weekly / monthly basis To provide feedback on potential sales & operating issues to the management. Acting upon Deviations about schedule of payments and giving a grace period Ensure strong partnerships with consultants, architects and other sources of business leads Communicate new project details and get insights on market pricing and other strategies To provide inputs for product improvement in terms the right configuration, mix & design to the architects. Ensure ""win-win"" partnerships where Tristar is a preferred client Ensure creating a robust client database Complete scrutiny and process for CEOs approval Manage relationships on an ongoing basis Oversee the renewal of the contracts Intervene for resolution of any issues of quality or timely delivery "Perform the role of a people manager for the department - Consolidate manpower requirements, manage and support recruitment, set PMs and BRs for direct reports, monitor overall department KPIs, conduct performance appraisal Oversee staff deployment and drive motivation levels of the team, monitor staff welfare and facilitate complaint resolution, manage efficiency levels and drive timely delivery of all operational targets Ensure close scrutiny of all transactions for the High Net worth Individuals Scan the market to monitor sales strategies for pricing on a continuous basis Developing / Forecasting the sales business plan Managing and ensuring Sales / business volumes and margins Ensuring involvement in bidding for technical and commercial aspects Interacting with JV partners for bidding Maintain and exchange information on upcoming and current projects Document information and share with JV / Technology partners on the current and ongoing projects Coordinate reimbursements for their subordinates: approval and ensuring receipt Absolute clarity of Terms & Conditions of contract and ensuring it is as per acceptable terms of the company. Finalization of terms of the contract Oversee and assist in the creation, procurement, and distribution of material brochures and other marketing collateral to support the sales team's efforts. Collaborate with the estimation and project teams to ensure seamless communication, accurate cost assessments, and alignment on project timelines and requirements. Lead the development and preparation of sales proposals, ensuring they are comprehensive, accurate, and tailored to client needs and company standards. Organize and represent Tristar at relevant exhibitions, online forums, and industry events to enhance brand visibility, foster relationships, and generate new business opportunities. KEY PERFORMANCE INDICATORS (Key measurable outcomes of the role) Measurable Deliverables Revenue Growth : Measure the percentage increase in sales revenue over a specific period (monthly, quarterly, annually). New Client Acquisition : Track the number of new clients acquired during a given timeframe, indicating market penetration and sales effectiveness. Client Retention Rate : Measure the percentage of repeat clients, reflecting the strength of client relationships and satisfaction. Sales Conversion Rate : Calculate the percentage of leads that convert into actual sales, helping assess the effectiveness of the sales process. Sales Pipeline Growth : Track the number of qualified leads in the sales pipeline, indicating future revenue potential. Win Rate : Measure the percentage of bids or proposals won compared to those submitted, reflecting competitiveness and proposal quality. Sales Team Performance : Evaluate individual and team performance against targets, including metrics like quotas met or exceeded. Market Share : Assess changes in market share within specific sectors of the construction or services industry, indicating competitiveness. Customer Feedback and Satisfaction : Collect and analyze client feedback and satisfaction scores to gauge service quality and identify areas for improvement. Profit Margins : Monitor profit margins on projects to ensure that revenue generation aligns with company profitability goals. Lead Time to Close : Measure the average time taken from initial contact with a lead to closing the sale, helping identify efficiency in the sales process. Cost Savings Initiatives : Contribute to the company's financial health by actively identifying and implementing cost-saving measures Profit Margins : Monitor profit margins on projects to ensure that revenue generation aligns with company profitability goals. VI. QUALIFICATIONS, CERTIFICATIONS AND EXPERIENCE (Minimum skills, qualifications and experience required to perform the job to a reasonable level of satisfaction.) Minimum Qualifications BE (Civil) Plus Specialist Certifications MBA(Sales and Marketing) Specific experience 5-7 years of managerial experience in sales in infrastructure / construction Overall experience 10-15 years of Experience VII. KEY INTERACTIONS (Key people/ departments that the role holder is required to interact with in the course of their day to day work and the purpose of the interaction. Internal would mean all TRISTAR employees and external would mean all people outside the organization) Key Internal Contacts Group CEO Upward Reporting Closing on client collections Key External Contacts Clients / Consultants / Architects Relationship management and business development JOB DESCRIPTION DOCUMENTATION Documented by Validated by Date of validation Version Custodian 1

Position : Customer Success Manager Location: Noida Must be open for Flexible working Hours About the Role: Were looking for a proactive and strategic Customer Success Manager (CSM) with deep experience in HubSpot to join our team. In this role, you will be the primary point of contact for our clients post-sale, ensuring they maximize the value of HubSpot to achieve their business goals. Key Responsibilities: Serve as the main point of contact for a portfolio of clients using HubSpot. Onboard new clients, ensuring a smooth and effective transition into the platform. Understand clients’ business objectives and align HubSpot features to support those goals. Provide training, guidance, and best practices on all major HubSpot hubs (Marketing, Sales, Service, and CRM). Monitor client health and usage data to proactively address churn risks and identify upsell opportunities. Collaborate with Sales, Support, and Product teams to ensure customer needs are met and exceeded. Regularly host check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions. Document customer interactions and track success metrics using HubSpot and other internal tools Share your updated cv at richa@thehrsolutions.in

Role & responsibilities Lead generation and client acquisition Devise brand promotion Representing Company at Industry Expos, Trade fairs. Building and maintaining strong client relationships. Pitching services to clients and setting appointments for follow up meetings. Conducting Market research to stay ahead of industry trends. Sales Reporting, Forecasting and supporting business development efforts. Preferred candidate profile