Client Relationship Manager

Position : Client Relationship Manager Primary Objective : To build and sustain strong, long-lasting relationships with clients, ensuring their needs are met and expectations exceeded. Key Focus Areas : Client satisfaction, retention, and business development. Key Responsibilities Relationship Building : Develop and nurture strong relationships with clients, acting as their primary point of contact. Client Needs Assessment : Understand clients' business objectives and challenges to provide tailored solutions. Issue Resolution : Address and resolve client concerns promptly to maintain satisfaction. Collaboration : Work closely with internal teams to ensure seamless service delivery. Performance Monitoring : Track client satisfaction and service quality, implementing improvements as needed. Business Growth : Identify opportunities for upselling and cross-selling to expand service offerings. Reporting : Prepare and present regular reports on client status and performance metrics. Required Skills Communication : Excellent verbal and written communication skills. Negotiation : Strong ability to negotiate terms and resolve conflicts. Problem-Solving : Adept at identifying issues and implementing effective solutions. Time Management : Ability to manage multiple clients and priorities efficiently. Analytical Thinking : Proficiency in analyzing client data to inform decisions. Technical Proficiency : Familiarity with CRM software and Microsoft Office Suite. Qualifications Education : Bachelor’s degree in Business Administration, Marketing, or a related field. Experience : Proven experience in client relationship management, sales, or customer service. Certifications : Certifications in CRM tools or customer service excellence. Job Types: Full-time, Permanent, Fresher Pay: ₹13,890.61 - ₹41,630.95 per month Benefits: Internet reimbursement Schedule: Day shift Work Location: In person Speak with the employer +91 9889607006