Client Relationship Manager

Job Description-

Responsibilities:

*Lead Generation:

• Identify and pursue potential leads through various channels.
• Utilize CRM tools to track and analyze lead data.

*Sales Collaboration:

• Work closely with sales teams to understand their needs and goals.
• Provide CRM support to optimize sales strategies and enhance overall performance.

*Client Data Management:

• Maintain accurate and up-to-date client information within the CRM system.
• Regularly audit and clean the database to ensure data integrity.

*Analysis and Reporting:

• Generate reports on sales activities, conversion rates, and other key performance indicators.
• Analyze data to identify trends, opportunities, and areas for improvement.

*CRM Optimization:

• Customize and configure CRM software to align with sales processes.
• Implement best practices to ensure efficient use of CRM tools.

*Client Satisfaction:

• Monitor customer interactions and feedback within the CRM system.
• Address customer concerns and collaborate with teams to improve satisfaction levels.

Training and Support:

• Provide training to sales teams on CRM usage and best practices.
• Offer ongoing support to address queries and challenges related to CRM tools.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in sales or CRM-related roles.
• Strong analytical skills with the ability to interpret complex data.
• Proficiency in CRM software.
• Excellent communication and collaboration skills.
• Detail-oriented and organized with a focus on data accuracy.

Key Competencies:

• CRM Proficiency
• Sales Collaboration
• Data Analysis
• Client Relationship Management
• Communication Skills
• Problem Solving

Preferred candidate profile

Perks and benefits