Client Relationship Manager

Katha is hiring: Client Relationship Manager

Remote | Base Location: Calicut or Kochi

Language Proficiency : English and Malayalam is must (Kindly refrain from applying if language proficiency is not met, Also Looking for candidate based out of Calicut, Kerala region only)

Why should you join us?

Katha Ads is a startup revolutionizing how brands connect with their audiences through smart, story-led advertising. Our platform currently engages over 100,000 users and powers campaigns for leading brands like Samsung, Maruti Suzuki, Tata Croma, and Hero MotoCorp.

As one of the fastest-growing bootstrapped startups in the space, we’ve achieved 3x year-on-year revenue growth. With ambitious plans to expand across India this year and go global next year, this is an exciting time to join our journey.

We operate lean and move fast. Our team includes builders, engineers, designers, and marketers from IIT, BITS, IIM, and ISB. At Katha, you’ll work with top-tier talent, take full ownership of your work, and help shape the future of marketing-tech.

What will you do?

As a Client Relationship Manager, your primary responsibility will be retaining and growing client accounts by ensuring a seamless experience throughout their journey with Katha. You will:

• Build and nurture long-term client relationships through regular communication and proactive support
• Take ownership of client campaigns — from onboarding to execution to final reporting
• Identify upselling opportunities by understanding client objectives and offering added value
• Serve as the key liaison between clients and internal teams (sales, fulfillment, and operations)
• Translate client briefs into actionable strategies for internal execution
• Monitor campaign performance using data and analytics, providing insights and optimizations
• Ensure timely reporting, regular client updates, and post-campaign reviews
• Proactively solve problems to ensure a smooth client experience
• Travel to client locations when required

Who are we looking for?

• Strong relationship management skills and excellent communication
• Minimum 2 years in client-facing roles
• Comfortable making calls and resolving urgent matters quickly
• Prior experience as a Brand or Marketing Manager is a plus
• Ability to translate client needs into effective advertising strategies
• Data-driven mindset with the ability to track campaign performance and recommend improvements
• Strong problem-solving skills and a collaborative approach to working with cross-functional teams
• Proficiency in both Malayalam and English (written and verbal)
• A keen interest or background in marketing or advertising is a bonus
• Must have access to a personal laptop and reliable internet connection

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus
• Quarterly bonus

Work Location: Remote

Expected Start Date: 01/08/2025