Client Relationship Manager

As a Client Relationship Manager at Katha Ads, you will play a crucial role in retaining and expanding client accounts by ensuring a seamless experience throughout their journey with our platform. You will have the opportunity to build and maintain long-term relationships with clients, communicate proactively, and offer exceptional support to enhance client satisfaction. Your responsibilities will include: - Establishing and fostering strong client relationships through regular communication and proactive assistance - Taking charge of client campaigns from initiation to completion, ensuring smooth execution and delivering comprehensive reports - Identifying opportunities for upselling by understanding client objectives and providing additional value - Serving as the primary point of contact between clients and internal teams, including sales, fulfillment, and operations - Transforming client briefs into actionable strategies for internal implementation - Monitoring campaign performance using data and analytics, offering insights and making optimizations as needed - Ensuring timely reporting, consistent client updates, and conducting post-campaign reviews - Proactively addressing issues to ensure a positive client experience - Being willing to travel to client locations when necessary To excel in this role, you should possess strong relationship management skills, effective communication abilities, and a minimum of 1 year experience in client-facing positions. Comfort with making calls, addressing urgent matters promptly, and a background as a Brand or Marketing Manager would be advantageous. Additionally, you should be adept at translating client requirements into successful advertising strategies, have a data-driven mindset for tracking campaign performance, and be skilled in problem-solving and collaborating with diverse teams. Proficiency in both Tamil and English (written and verbal) is essential for effective communication with clients. A keen interest or background in marketing or advertising would be a valuable asset as you contribute to shaping the future of marketing-tech at Katha Ads. Join us on our journey of growth and innovation as we expand our presence across India and beyond, and work alongside a talented team of professionals to drive success in the dynamic world of advertising.,