Client Relationship Manager

As a CRM Manager, you will be responsible for developing, executing, and optimizing CRM strategies to drive customer engagement, retention, and loyalty. Your data-driven approach will involve analyzing customer behaviors, segmenting audiences, and personalizing customer communications. Collaboration with marketing, sales, and customer support teams will be essential to enhance the customer experience and maximize lifetime value. Key Responsibilities: - Collect and analyze customer data to inform CRM strategies. - Develop and implement multi-channel CRM campaigns (email, SMS, etc.). - Analyze CRM campaign performance and customer engagement metrics. - Create reports and dashboards to communicate CRM effectiveness. - Identify opportunities to improve the customer journey and suggest enhancements. - Implement workflows and automation to streamline customer communications. - Gather and analyze customer feedback to enhance the CRM system. - Collaborate with customer service to address inquiries and enhance satisfaction. - Oversee CRM platform implementation, upgrades, and maintenance. - Work with IT Developers to troubleshoot and customize CRM functionalities. Qualifications and Skills: - Bachelor's degree in Marketing, Business, or a related field. - Minimum 1 year of experience in Customer Relations or a relevant field. - Proficiency in MS Office (Word, Excel, PowerPoint, Outlook). - Excellent organizational and multitasking abilities. - Strong verbal and written communication skills. - Ability to work independently with minimal supervision. - High level of professionalism and confidentiality. - Ability to prioritize and meet deadlines in a fast-paced environment.,