Manage day-to-day retail and channel sales operations. Build and maintain strong relationships with clients and retailers. Supervise and guide sales executives to achieve monthly targets. Identify new sales opportunities in the assigned territory. Monitor market trends, customer needs, and competitor activities. Ensure timely reporting and updates to senior management. Handle client queries and resolve issues effectively.
Role & responsibilities lient Management & Service Customer-Centric Mindset Prioritizing client satisfaction and value. Relationship Building Creating trust and long-term rapport with clients. Client Retention Strategies Implementing methods to keep clients loyal. Account Management – Overseeing client accounts and ensuring expectations are met. Problem-Solving – Quickly resolving client issues with effective solutions. Data Analysis – Using client data to improve relationships and service. Market Awareness – Understanding industry trends and client needs.
Key Responsibilities 1. Technical Support Provide first-level and second-level support to office staff. Troubleshoot issues related to computers, printers, networks, and applications. Install, configure, and maintain hardware and software. Respond promptly to helpdesk tickets and service requests. 2. Network & System Administration Monitor and maintain office LAN, WAN, Wi-Fi, and internet connectivity. Manage user accounts, access permissions, and email services. Maintain servers, storage systems, and backup solutions. Troubleshoot network performance issues. 3. Security & Compliance Implement and monitor cybersecurity practices such as firewalls, antivirus, and data protection. Ensure data backups, recovery planning, and system updates are performed regularly. Maintain compliance with organizational IT policies and relevant regulations. 4. Asset Management Keep accurate records of IT inventory (computers, peripherals, software licenses). Recommend new technology or upgrades when necessary. Monitor equipment lifecycle and coordinate with vendors for repairs or replacements. 5. Documentation & Reporting Maintain documentation of IT procedures, system configurations, and user guides. Generate reports on system performance, incidents, and maintenance activities. Train staff on basic IT practices and safe technology usage. Required Qualifications Diploma or Bachelors degree in IT, Computer Science, or related field. Strong knowledge of Windows/Mac OS, Microsoft Office, and common business applications. Understanding of networking concepts (TCP/IP, routers, switches, VPN). Experience in hardware troubleshooting and software installation. Basic knowledge of IT security best practices. Preferred Skills Experience with cloud services (Microsoft 365, Google Workspace). Knowledge of server administration (Windows Server/Linux). Familiarity with IT ticketing systems. Good communication, problem-solving, and time-management skills. Work Environment Office-based role with occasional remote support. May require occasional after-hours support for system maintenance.