Hardware Networking Engineer

Key Responsibilities

1. Technical Support

• Provide first-level and second-level support to office staff.
  
• Troubleshoot issues related to computers, printers, networks, and applications.
  
• Install, configure, and maintain hardware and software.
  
• Respond promptly to helpdesk tickets and service requests.
  

2. Network & System Administration

• Monitor and maintain office LAN, WAN, Wi-Fi, and internet connectivity.
  
• Manage user accounts, access permissions, and email services.
  
• Maintain servers, storage systems, and backup solutions.
  
• Troubleshoot network performance issues.
  

3. Security & Compliance

• Implement and monitor cybersecurity practices such as firewalls, antivirus, and data protection.
  
• Ensure data backups, recovery planning, and system updates are performed regularly.
  
• Maintain compliance with organizational IT policies and relevant regulations.
  

4. Asset Management

• Keep accurate records of IT inventory (computers, peripherals, software licenses).
  
• Recommend new technology or upgrades when necessary.
  
• Monitor equipment lifecycle and coordinate with vendors for repairs or replacements.
  

5. Documentation & Reporting

• Maintain documentation of IT procedures, system configurations, and user guides.
  
• Generate reports on system performance, incidents, and maintenance activities.
  
• Train staff on basic IT practices and safe technology usage.
  

Required Qualifications

• Diploma or Bachelors degree in IT, Computer Science, or related field.
  
• Strong knowledge of Windows/Mac OS, Microsoft Office, and common business applications.
  
• Understanding of networking concepts (TCP/IP, routers, switches, VPN).
  
• Experience in hardware troubleshooting and software installation.
  
• Basic knowledge of IT security best practices.
  

Preferred Skills

• Experience with cloud services (Microsoft 365, Google Workspace).
  
• Knowledge of server administration (Windows Server/Linux).
  
• Familiarity with IT ticketing systems.
  
• Good communication, problem-solving, and time-management skills.
  

Work Environment

• Office-based role with occasional remote support.
  
• May require occasional after-hours support for system maintenance.