Client Relationship Manager – Digital Marketing Awareness esigner

Job Summary:

Client Relationship Manager

Key Responsibilities:

1. Client Onboarding & Engagement:

•  Act as the primary point of contact for clients running digital awareness campaigns.
• Understand client goals, target audience, and brand positioning.
•  Set clear expectations, timelines, and deliverables at campaign kickoff.

2.Campaign Coordination & Performance Oversight:

•  Liaise between internal creative, media buying, and analytics teams to ensure client expectations are met.
•  Monitor campaign health, engagement metrics, and optimization opportunities.
•  Present weekly/monthly reports with insights, learnings, and action plans.

3.Relationship Building & Upselling:

•  Develop and maintain strong, long-term client relationships.
• Educate clients on trends and innovations in digital marketing.
• Identify and pitch opportunities for upselling new services or campaign types.

Issue Resolution:

•  Handle queries and concerns professionally and efficiently.
•  Coordinate with internal teams to troubleshoot and resolve any campaign issues.

5.Strategic Input:

• Work closely with strategy teams to provide client-side insights.
• Support in tailoring digital marketing solutions that drive awareness and engagement.

6.

• Bachelor's degree in Marketing, Business, Communications, or related field.
• 1–2 years of experience in client servicing, preferably in digital marketing.
• Strong understanding of digital platforms (Meta, Google, YouTube, etc.) and awareness campaign KPIs (reach, impressions, engagement).
•  Exceptional communication and presentation skills.
• Ability to handle multiple clients and campaigns simultaneously.
• Strong problem-solving skills and attention to detail.
• Comfortable using tools like Google Analytics, Meta Business Suite, and CRM software (e.g., Zoho, HubSpot).

Preferred Skills

•  Experience with brand awareness or programmatic campaigns.
•  Exposure to B2C/B2B campaign strategies.
• Familiarity with ad creative processes and content marketing