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1 Job openings at MAD Works
Client Relationship Manager – Digital Marketing Awareness esigner

Hyderabad, Telangana, India

2 years

None Not disclosed

On-site

Full Time

Job Summary: We are seeking a proactive and highly organized Client Relationship Manager to oversee and grow client relationships specifically focused on digital marketing awareness This role requires strong interpersonal skills, digital marketing knowledge, and a passion for building trust and delivering measurable value to clients. Key Responsibilities: 1. Client Onboarding & Engagement: Act as the primary point of contact for clients running digital awareness campaigns. Understand client goals, target audience, and brand positioning. Set clear expectations, timelines, and deliverables at campaign kickoff. 2.Campaign Coordination & Performance Oversight: Liaise between internal creative, media buying, and analytics teams to ensure client expectations are met. Monitor campaign health, engagement metrics, and optimization opportunities. Present weekly/monthly reports with insights, learnings, and action plans. 3.Relationship Building & Upselling: Develop and maintain strong, long-term client relationships. Educate clients on trends and innovations in digital marketing. Identify and pitch opportunities for upselling new services or campaign types. 4. Issue Resolution: Handle queries and concerns professionally and efficiently. Coordinate with internal teams to troubleshoot and resolve any campaign issues. 5.Strategic Input: Work closely with strategy teams to provide client-side insights. Support in tailoring digital marketing solutions that drive awareness and engagement. 6. Key Requirements: Bachelor's degree in Marketing, Business, Communications, or related field. 1–2 years of experience in client servicing, preferably in digital marketing. Strong understanding of digital platforms (Meta, Google, YouTube, etc.) and awareness campaign KPIs (reach, impressions, engagement). Exceptional communication and presentation skills. Ability to handle multiple clients and campaigns simultaneously. Strong problem-solving skills and attention to detail. Comfortable using tools like Google Analytics, Meta Business Suite, and CRM software (e.g., Zoho, HubSpot). 7. Preferred Skills Experience with brand awareness or programmatic campaigns. Exposure to B2C/B2B campaign strategies. Familiarity with ad creative processes and content marketing

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