Client Relationship Manager (CRM)

Job Description

Job Title: Client Relationship Manager (CRM) Job Location: Zaveri Bazaar, Kalbadevi, Mumbai Experience: 5+ Years Compensation: Up to ₹9 LPA Preferred Candidate: Female Job Description: We are seeking a dynamic and experienced Client Relationship Manager to nurture long-term client partnerships and drive customer satisfaction and retention. The ideal candidate will possess a strong track record in managing key accounts, resolving client queries, and identifying growth opportunities through tailored solutions and proactive service. This role demands excellent communication skills, strategic thinking, and a deep understanding of customer-centric business practices. Key Responsibilities: Build and maintain strong, trusted relationships with key clients Serve as the primary point of contact for client needs and escalations Understand client business goals to proactively suggest solutions Monitor account performance and client satisfaction metrics Collaborate cross-functionally with internal teams for seamless service delivery Identify upselling or cross-selling opportunities to grow revenue Required Skills & Qualifications: Minimum 5 years of experience in client servicing, relationship management, or key account handling Proven success in managing multiple high-value client accounts Strong interpersonal and communication abilities Skilled in CRM tools (e.g., Salesforce, Zoho, HubSpot) and data-driven decision-making Bachelor’s degree in Business, Marketing, or related field; MBA is a plus Empathetic, composed under pressure, and solution-oriented Job Types: Full-time, Permanent Pay: Up to ₹900,000.00 per year Schedule: Day shift Fixed shift Morning shift Application Question(s): Are you comfortable with the job location of Zaveri Bazar, Kalbadevi, Mumbai? Are you a male or a female candidate? What is your current/last drawn salary and expected salary? What is your notice period? Education: Bachelor's (Required) Experience: Client Relationship Management: 5 years (Required) Language: English (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person