Client Relationship Manager

Job Description:

Courier Karo is looking for a dynamic and customer-focused Client Relationship Manager to join our growing team. This role is vital in maintaining strong relationships with existing clients, ensuring their satisfaction, and identifying opportunities for growth through additional courier and warehousing services.

Key Responsibilities:

• Act as the main point of contact for assigned clients, ensuring timely communication and resolution of their queries or concerns.
• Understand client requirements and ensure services are aligned to meet their expectations.
• Regularly follow up on service performance, shipment updates, and issue escalations.
• Coordinate with internal teams (operations, tech, and support) to ensure smooth delivery operations.
• Identify upselling and cross-selling opportunities for courier, warehousing, or new tech-based solutions (e.g., Order by Link).
• Track client activity and prepare reports on performance, usage, and feedback.
• Maintain strong after-sales service and build trust to ensure long-term partnerships.

Qualifications:

• Bachelor's degree in Business, Marketing, Logistics, or related field
• 1–3 years of experience in client servicing, account management, or logistics preferred
• Excellent communication and interpersonal skills
• Ability to handle multiple clients and work in a fast-paced environment
• Familiarity with CRM tools and logistics platforms is a plus

What We Offer:

• Competitive salary and performance-based incentives
• Opportunity to work with leading courier partners and new-age logistics tech
• A fast-paced, growth-driven environment with a supportive team
• Scope to grow into higher leadership roles in client servicing or operations

Job Type: Full-time

Pay: ₹8,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person