Some Careers Shine Brighter Than Others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of Client Relationship Management -Support
In This Role, You Will
- The role holder will be responsible for supporting the Client Business Office in Asset Management
- Analyse: Conduct assessments to identify learning needs and gaps within the markets we support, prioritising and scaling up as required.
- Design and Develop: Create tailored Wealth and Investment learning content that aligns with training requirements and Asset Management commercial priorities. Your innovative approach will include developing multimedia learning materials, visuals, videos, role plays, case studies, and practical examples to enhance engagement and impact.
- Deliver: Implement engaging training sessions and workshops that effectively meet the needs of our clients and customers. Communicating in a clear and succinct manner through the training delivery to ensure the training “will land” and meet performance expectations (through feedback and training observations)
- ‘Train the trainer’: Provide the Local Asset Management Sales team with relevant knowledge and content, upskilling session so they can deliver Face to face training sessions in markets. Provide ongoing support and expertise to colleagues within International Wealth and Premier Banking fostering their professional development.
- Evaluate: Monitor and assess the effectiveness of learning initiatives through feedback and performance metrics, adjusting as necessary. Analysis to help understand what works and what doesn’t, including leveraging Artificial Intelligence/tools to support analysis / data Provide advice on the content of customer or internal stakeholder learning and development events. Conduct market assessments of other training, coaching and other learning events across competitors
- Market Research: Stay updated with external market trends and insights, particularly regarding various asset classes, investment strategies, and economic indicators. This knowledge will be essential in shaping the curriculum and ensuring relevance to current market conditions. .
- Stakeholder Management: Collaborate with senior stakeholders across the business to align learning initiatives with strategic objectives and market needs. Build strong relationships with key stakeholders to ensure their support and engagement in the Academy's initiatives.
To Be Successful You Will
- Excellent written, verbal, and presentation skills, including advanced PowerPoint proficiency.
- You’re able to effectively use analytics / Market Intelligence to identify issues and enhance outcome and project management skills to coordinate and work across multiple initiatives and prioritise accordingly
- Experience in stakeholder management, particularly with Executive level leadership teams.
- Planning and organisational skills in order to manage the unexpected as well as anticipated issues or events, so that success can still be achieved
- Qualifications: Post Graduation / Master of Business Administartion or equivalent from a reputed institute; investment certifications preferred.
- Experience: More than eight years in the Asset Management and Capital Markets industry, with at least five years in Sales Management, coaching, and distribution support
- You’ve had experience in Coaching / training delivery and ability to adapt delivery style to capture and inspire different audience
- Knowledge: Strong understanding of financial markets, macroeconomic environments, and investment products, including their roles in Asset and Wealth Management. Keen interest and passion in keeping up with the world of economics / investments / finances
You’ll achieve more at HSBC
www.hsbc.com/careersHSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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