Client Relationship Executive

Location: Madurai

Experience: 2–4 years

Employment Type: Full-time

Job Summary:

We are looking for a proactive and personable Client Relationship Executive to manage client communications, run email campaigns, collect client feedback, and nurture long-term client relationships. The ideal candidate will have strong communication skills, be detail-oriented, and passionate about delivering excellent client experiences.

Key Responsibilities:

Client Engagement & Retention

Build and maintain strong, long-lasting relationships with clients.

Serve as the main point of contact for client queries and feedback.

Ensure client satisfaction and timely resolution of concerns.

Campaign Management

Plan and execute targeted email campaigns to existing and prospective clients.

Monitor campaign performance and share reports with relevant stakeholders.

Personalize communication to enhance client response and engagement.

Feedback & Review Collection

Collect and document client reviews and testimonials.

Conduct periodic follow-ups to gather feedback and identify improvement areas.

Share insights with internal teams for product/service enhancement.

Follow-Up & Coordination

Track client interactions and follow up consistently for engagement or upsell opportunities.

Maintain accurate records of all client communication using CRM tools or internal trackers.

Requirements:

Bachelor's degree in Business Administration, Marketing, or related field.

2+ years of experience in client servicing, relationship management, or similar role.

Excellent written and verbal communication skills.

Proficient in MS Office, email marketing tools (like Mailchimp, Zoho Campaigns), and CRM systems.

Strong interpersonal skills and a client-focused attitude.

Ability to multitask and manage time effectively.

Preferred Skills:

Experience in the IT, digital marketing, or services sector.

Familiarity with feedback collection tools like Google Forms, Typeform, etc.

Ability to analyze campaign metrics and draw insights.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Language:

• English (Preferred)

Work Location: In person