Client Relations Specialist

Client Relations Specialist

Key Responsibilities

• Act as the primary contact for international clients, ensuring timely and professional communication
• Understand client requirements and coordinate with internal teams for smooth delivery
• Build and maintain long-term client relationships through email, calls, and virtual meetings
• Maintain client records, prepare reports, and update CRM tools accurately
• Assist in preparing proposals, presentations, and other client-facing documents
• Address client queries promptly and provide effective solutions
• Collaborate with internal departments to ensure seamless project execution

Requirements

• 1–2 years of experience in client service, coordination, or support (preferably in IT/tech services/BPO)
• Strong verbal and written English communication skills
• Confident, presentable, and adept at handling international clients
• Proficiency in MS Office (Excel, Word, Outlook)
• Ability to multitask and work across different time zones
• Bachelor’s degree in Business, Marketing, Communications, or related field

Preferred

• Knowledge of CRM tools or project management platforms